Job summary
An exciting and rare opportunity has arisen for highly motivated, innovative senior leaders to apply substantive post as Deputy Operations Director working across the Combined Community and Acute Group.
This is a challenging role, with competing priorities and the need for strong leadership, resilience and interpersonal skills. The post holder will work closely with the Operations Director and senior leadership colleagues to lead change and deliver a range of competing priorities. You will work closely with our Directorate Leadership teams and you will also work corporately, across the Group wider Trust, and the city, to innovatively develop new ways of working within the Combined Community and Acute Group and in partnership with others.
The Care Group is focused on bringing integration to the forefront of delivering truly integrated care for patients whose care transcends primary, community, intermediate and acute care. These are key roles in the delivery of highly effective operational management within services and across the Group working alongside the Executive and Clinical and Senior Management Teams.
The role provides a great development opportunity for aspirant Directors, with regular exposure to a complex agenda, regular opportunities to operate in a board level setting, and working across the health and social care system. We are a supportive team, and there is scope for developing your portfolio flexibly.
Main duties of the job
- To lead the central group business functions
- To work with, and in specific areas, to lead the Directorate Management Teams to formulate and agree business plans and objectives including capacity planning and delivery of P&E and to ensure that these plans are monitored effectively
- To develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual, financial and performance targets are met.
- Utilise and build business intelligence on workforce activity, analyse changes in capacity, demand or other trends or developments that may impact on service provision, make recommendations, action or propose solutions to issues
- To lead the roll out and implementation of trust wide initiatives within the care group
- Deputise for the Operations Director and represent the breadth of the Care Group
- Provide leadership to the initiation and management of service developments e.g. service or capital developments, implementation of changes
- Provide leadership to programmes of transformational change across the Care Group and support the implementation of service redesign and changes in line with locally agreed and nationally recognised best practice
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
Person Specification
Education and Qualifications
Essential
- 5x Grade C GCSE including Maths and English or equivalent
- Educated to degree level or equivalent
- A masters degree or a post-graduate qualification in management and/or able to demonstrate equivalent learning and practice
- Demonstrable commitment to continuing personal development
Desirable
- Other relevant management qualifications
- NHS Graduate Management Training Scheme
- Other relevant management qualification
- Project Management qualification
- Programme Management qualification
Experience
Essential
- Experience as a Senior Service Manager in an acute or community setting or alternative context with demonstrable relevance
- Leadership experience, including the delivery of team objectives, team and individual appraisal, recruitment, managing attendance and disciplinary issues
- Experience of developing models and initiatives related to patient/service capacity and demand management
- Excellent knowledge and sound experience of managing, monitoring and controlling complex income and expenditure budgets.
- Experience of financial planning and the design and delivery of cost improvement programmes
- Ability to develop and build effective relationships, negotiate and influence staff at all levels of seniority, including engagement in difficult decisions
- Demonstrable project management experience and delivery
- Experience of leading the development and implementation of strategic service plans and large scale cross organisation initiatives
- Experience of managing the delivery of waiting list and patient access targets, capacity and demand management
- Extensive experience of preparing and presenting complex information, written and verbal to a range of audiences
- Demonstrable commitment to continuing professional development, proactively seeking out new learning opportunities
Desirable
- Experience of working in services relevant to the Care Group portfolio
- Training in structured project management
- Training in Service Improvement techniques
Skills and Knowledge
Essential
- Highly numerate, confident manipulating and interpreting data.
- Excellent oral and written communication skills.
- Excellent interpersonal skills and the ability to work proactively and cooperatively with senior management, clinical staff and other staff all levels
- Competent in the use of IT packages (Word, Excel, Powerpoint)
- Skilled in sourcing and analysing hospital data (including waiting list, 18 RTT and demand information).
- A clear understanding of the use of performance metrics to drive improvement
- A clear understanding of confidentiality when dealing with matters relating to staff and patients
- Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption
- Flexible approach to working practices
- Demonstrable self-awareness, an understanding of impact on others and ability to manage self and maintain professional conduct in difficult and challenging situations
- Demonstrable leadership skills and the ability to motivate others and demonstrate honesty, integrity, fairness and tenacity
- Enthusiasm and ability to seek out and resolve problems in order to improve patient care.
- Ability to cope with ambiguity and working in a changing environment
- Ability to access, analyse and translate to clinical teams, complex data and information in order to facilitate service improvement
Person Specification
Education and Qualifications
Essential
- 5x Grade C GCSE including Maths and English or equivalent
- Educated to degree level or equivalent
- A masters degree or a post-graduate qualification in management and/or able to demonstrate equivalent learning and practice
- Demonstrable commitment to continuing personal development
Desirable
- Other relevant management qualifications
- NHS Graduate Management Training Scheme
- Other relevant management qualification
- Project Management qualification
- Programme Management qualification
Experience
Essential
- Experience as a Senior Service Manager in an acute or community setting or alternative context with demonstrable relevance
- Leadership experience, including the delivery of team objectives, team and individual appraisal, recruitment, managing attendance and disciplinary issues
- Experience of developing models and initiatives related to patient/service capacity and demand management
- Excellent knowledge and sound experience of managing, monitoring and controlling complex income and expenditure budgets.
- Experience of financial planning and the design and delivery of cost improvement programmes
- Ability to develop and build effective relationships, negotiate and influence staff at all levels of seniority, including engagement in difficult decisions
- Demonstrable project management experience and delivery
- Experience of leading the development and implementation of strategic service plans and large scale cross organisation initiatives
- Experience of managing the delivery of waiting list and patient access targets, capacity and demand management
- Extensive experience of preparing and presenting complex information, written and verbal to a range of audiences
- Demonstrable commitment to continuing professional development, proactively seeking out new learning opportunities
Desirable
- Experience of working in services relevant to the Care Group portfolio
- Training in structured project management
- Training in Service Improvement techniques
Skills and Knowledge
Essential
- Highly numerate, confident manipulating and interpreting data.
- Excellent oral and written communication skills.
- Excellent interpersonal skills and the ability to work proactively and cooperatively with senior management, clinical staff and other staff all levels
- Competent in the use of IT packages (Word, Excel, Powerpoint)
- Skilled in sourcing and analysing hospital data (including waiting list, 18 RTT and demand information).
- A clear understanding of the use of performance metrics to drive improvement
- A clear understanding of confidentiality when dealing with matters relating to staff and patients
- Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption
- Flexible approach to working practices
- Demonstrable self-awareness, an understanding of impact on others and ability to manage self and maintain professional conduct in difficult and challenging situations
- Demonstrable leadership skills and the ability to motivate others and demonstrate honesty, integrity, fairness and tenacity
- Enthusiasm and ability to seek out and resolve problems in order to improve patient care.
- Ability to cope with ambiguity and working in a changing environment
- Ability to access, analyse and translate to clinical teams, complex data and information in order to facilitate service improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
