Job summary
An exciting opportunity has arisen to become the Operational Manager for Endoscopy in Gastroenterology and Hepatology at Sheffield Teaching Hospitals.
We are one of the largest endoscopy units is the UK, operating a 2-site endoscopy service delivering over 22,000 procedures per annum. We are seeking to appoint a full time Operational Manager to provide day to day leadership and management of the Endoscopy Suites at both the Northern General Hospital and Royal Hallamshire Hospital. This post will provide the successful candidate with opportunities to contribute to the transformation of services in a large, complex and ultimately very rewarding Clinical Directorate.
You will need to be educated to degree level and/or be an experienced operational manager. Relevant NHS experience is essential, preferably within a speciality delivering high volume procedural activities.
Please note this vacancies working days are Monday to Friday.
Main duties of the job
The post holder will be responsible for leadership, management and performance of all administrative functions and staff, with a key focus on demand and capacity planning and service delivery. You will work closely with the multidisciplinary team of Consultant Medical Staff, Matrons, Nurses and Nurse Specialists to ensure that resources are available and deployed to provide high standards of service, teaching and research in a patient-centred environment.
You will be responsible for the delivery of financial, activity, waiting list and waiting time targets. You will provide line-management and leadership to all staff for whom you have responsibility. There will be opportunities to participate in service improvement initiatives and service planning activities.
About us
Sheffield Teaching Hospitals Foundation Trust is one of the largest and most successful healthcare employers in the UK. We offer fantastic opportunities for career progression, training and development, and there are always exciting initiatives and projects on offer for enthusiastic managers.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
Main Responsibilities:
- To oversee the management of administrative staff and services in support of the provision of high quality care, teaching and research, within a patient-centred environment.
- Take a lead on service redesign involving front-line staff and patients in delivering effective, efficient and timely services, in a cost-effective way.
- Ensure that the necessary resources are available to deliver clinical and non-clinical services. To ensure that the Directorate delivers financial targets, including balanced budgets, meeting Productivity & Efficiency (P&E) programmes and recovering income.
- To take responsibility for delivery of activity, waiting list, RTT waiting time and cancer waiting time targets, including regular activity modelling and capacity planning.
- To contribute to the production of Service Development Bids, Business Cases and Capital Bids.
- To work with the MAPS Care Group to ensure that accurate, timely information is available to support service delivery as well as the delivery of objectives/targets.
- Ensure that staff are informed and engaged with planning/objective-setting and receive regular feedback on directorate performance.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
Main Responsibilities:
- To oversee the management of administrative staff and services in support of the provision of high quality care, teaching and research, within a patient-centred environment.
- Take a lead on service redesign involving front-line staff and patients in delivering effective, efficient and timely services, in a cost-effective way.
- Ensure that the necessary resources are available to deliver clinical and non-clinical services. To ensure that the Directorate delivers financial targets, including balanced budgets, meeting Productivity & Efficiency (P&E) programmes and recovering income.
- To take responsibility for delivery of activity, waiting list, RTT waiting time and cancer waiting time targets, including regular activity modelling and capacity planning.
- To contribute to the production of Service Development Bids, Business Cases and Capital Bids.
- To work with the MAPS Care Group to ensure that accurate, timely information is available to support service delivery as well as the delivery of objectives/targets.
- Ensure that staff are informed and engaged with planning/objective-setting and receive regular feedback on directorate performance.
Person Specification
Qualifications and Training
Essential
- Degree or equivalent level qualification or considerable relevant experience
- Demonstrable commitment to continuing personal development
- Grade C GCSE Maths and English
Desirable
- A masters degree or a post-graduate qualification in management (or equivalent) or other relevant management qualifications
- Maths "A" level
Experience
Essential
- Staff management experience, including the setting of objectives, appraisal, recruitment and disciplinary issues.
- Experience of operationally managing clinical services
- Experience of leading and delivering service improvement or modernisation initiatives.
- Experience of managing, monitoring and controlling budgets.
- Experience of building effective working relationships with both immediate management and wider clinical teams.
- Ability to negotiate and influence staff at all levels of seniority
- Experience of analysing data to inform requirements for service redesign/service improvements in order to maximise capacity utilisation
- Ability to access, analyse and translate to clinical teams, complex data and information, in order to facilitate service improvement
- Experience of the development of business cases/ proposals for investment.
- Evidence of report writing and presentation skills
- Experience of developing and implementing strategic service plans
- Experience of managing within a complex organisation
Desirable
- Experience of capacity planning in a clinical directorate
Special skills/aptitudes
Essential
- Excellent oral and written communication skills.
- Excellent analytical skills and the ability to prepare high quality reports
- Ability to interpret and explain financial information
- Excellent interpersonal skills and the ability to work proactively and cooperatively with senior management and clinical staff
- A detailed understanding of clinical and corporate governance
- A detailed knowledge of 18week targets, diagnostic targets, cancer pathway targets, capacity and activity targets for clinical services
- Good skills in the use of spreadsheets, manipulation of data, office packages
- A clear understanding of confidentiality when dealing with matters relating to staff and patients
- Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption.
- Demonstrable leadership skills and the ability to motivate others and demonstrate honesty, integrity, fairness and tenacity.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development.
- Enthusiasm and ability to seek out and resolve problems in order to improve patient care including an appetite to challenge the status quo.
- Ability to cope with working in a changing and uncertain environment.
Desirable
- Ability to develop clinical capacity plans
Further Training
Essential
- Demonstrable commitment to continuing professional development, proactively seeking out new learning opportunities
Person Specification
Qualifications and Training
Essential
- Degree or equivalent level qualification or considerable relevant experience
- Demonstrable commitment to continuing personal development
- Grade C GCSE Maths and English
Desirable
- A masters degree or a post-graduate qualification in management (or equivalent) or other relevant management qualifications
- Maths "A" level
Experience
Essential
- Staff management experience, including the setting of objectives, appraisal, recruitment and disciplinary issues.
- Experience of operationally managing clinical services
- Experience of leading and delivering service improvement or modernisation initiatives.
- Experience of managing, monitoring and controlling budgets.
- Experience of building effective working relationships with both immediate management and wider clinical teams.
- Ability to negotiate and influence staff at all levels of seniority
- Experience of analysing data to inform requirements for service redesign/service improvements in order to maximise capacity utilisation
- Ability to access, analyse and translate to clinical teams, complex data and information, in order to facilitate service improvement
- Experience of the development of business cases/ proposals for investment.
- Evidence of report writing and presentation skills
- Experience of developing and implementing strategic service plans
- Experience of managing within a complex organisation
Desirable
- Experience of capacity planning in a clinical directorate
Special skills/aptitudes
Essential
- Excellent oral and written communication skills.
- Excellent analytical skills and the ability to prepare high quality reports
- Ability to interpret and explain financial information
- Excellent interpersonal skills and the ability to work proactively and cooperatively with senior management and clinical staff
- A detailed understanding of clinical and corporate governance
- A detailed knowledge of 18week targets, diagnostic targets, cancer pathway targets, capacity and activity targets for clinical services
- Good skills in the use of spreadsheets, manipulation of data, office packages
- A clear understanding of confidentiality when dealing with matters relating to staff and patients
- Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption.
- Demonstrable leadership skills and the ability to motivate others and demonstrate honesty, integrity, fairness and tenacity.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development.
- Enthusiasm and ability to seek out and resolve problems in order to improve patient care including an appetite to challenge the status quo.
- Ability to cope with working in a changing and uncertain environment.
Desirable
- Ability to develop clinical capacity plans
Further Training
Essential
- Demonstrable commitment to continuing professional development, proactively seeking out new learning opportunities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
