Job summary
The Cardiothoracic Directorate provides high quality emergency, secondary, regional and national specialist services in Cardiology, Cardiac and Thoracic surgery. This role is pivotal in enabling the Directorate to provide a high-quality, comprehensive and professional administrative service to patients, relatives, carers and other internal and external stakeholders
Main duties of the job
Applications are invited from individuals with excellent secretarial and administrative skills who look forward to working within a busy and challenging environment. You will be able to provide evidence of exceptional organisational skills, as well as an understanding of patient pathways and patient care/experience.
The successful candidate will have excellent computer, audio and keyboard skills along with the ability to prioritise their own workload, have the ability to communicate effectively using a variety of media and have an appreciation of the need for confidentiality at all times. This post will be based at the Northern General Hospital.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Please see the attached documents to the NHS Jobs page for this vacancy which gives you more detail on why you should come and work for us.
Job description
Job responsibilities
- Communicate clearly and effectively with all internal and external Health Care Professionals and other clerical staff
- Comply with the Data Protection, Access to Health Records, Freedom of Information and related Acts of Parliament, health and safety procedures and confidentiality.
- Assist with the induction and training, of new and less experience members of staff or staff on work placements.
- Actively contribute to the smooth running and development of the department by sharing, discussing and implementing new ideas and ways of working with colleagues and Directorate staff. Daily, liaise directly, or take telephone calls from patients or carers who may be distressed or confused. Works effectively as a team, taking telephone calls, pass on messages and take agreed action for self and colleagues.
- Participate in mandatory training for fire procedures, moving and handling, IPRs, etc to meet the requirements of the KSF outline.
- Ensure skills are updated regularly through appraisals and further training.
Job description
Job responsibilities
- Communicate clearly and effectively with all internal and external Health Care Professionals and other clerical staff
- Comply with the Data Protection, Access to Health Records, Freedom of Information and related Acts of Parliament, health and safety procedures and confidentiality.
- Assist with the induction and training, of new and less experience members of staff or staff on work placements.
- Actively contribute to the smooth running and development of the department by sharing, discussing and implementing new ideas and ways of working with colleagues and Directorate staff. Daily, liaise directly, or take telephone calls from patients or carers who may be distressed or confused. Works effectively as a team, taking telephone calls, pass on messages and take agreed action for self and colleagues.
- Participate in mandatory training for fire procedures, moving and handling, IPRs, etc to meet the requirements of the KSF outline.
- Ensure skills are updated regularly through appraisals and further training.
Person Specification
Qualifications
Essential
- OCR II (or equivalent)
- GCSE (or equivalent) including English Grade C
Experience
Essential
- Extensive secretarial experience including audio typing
Desirable
- Previous NHS/Public Sector Experience
- Knowledge of Medical Terminology
Further Training
Essential
- Experience working in an office environment
Skills
Essential
- Proven skills in verbal and written communication.
- Ability to work as part of a team
- Methodical approach to work load
- Excellent organisational skills
Person Specification
Qualifications
Essential
- OCR II (or equivalent)
- GCSE (or equivalent) including English Grade C
Experience
Essential
- Extensive secretarial experience including audio typing
Desirable
- Previous NHS/Public Sector Experience
- Knowledge of Medical Terminology
Further Training
Essential
- Experience working in an office environment
Skills
Essential
- Proven skills in verbal and written communication.
- Ability to work as part of a team
- Methodical approach to work load
- Excellent organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
