Job summary
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
The perioperative care team at the University Hospital Southampton NHS foundation trust (UHS) are delighted to be able to offer a fantastic opportunity for a customer focused, friendly and enthusiastic individual to join our expanding and innovative team. This role will involve talking to patients directly on a daily basis and following up a caseload of patients with behavioural change in the lead up to surgery under supervision of the clinical teams.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Job description
Job responsibilities
The successful candidate will be responsible for providing administrative and patient support with My Medical Record (MyMR) which is used within perioperative care to deliver our digital screening for patients.
This dynamic and integral role will include:-Supporting patients to sign up to MyMR-Coordinate the training of the clinical team in using MyMR-To work with clinical teams to identify patients to be signed up to use MyMR or other health apps and support processes e.g in clinic and help/support with other patient facing digital platforms and tools.-Booking and managing patient appointments-Supporting patients with behavioural change in the lead up to surgery and follow up post surgery
They will be expected to manage their own workload, working autonomously and as part of a team.
The ability to occasionally travel to our other hospitals is desirable.
Job description
Job responsibilities
The successful candidate will be responsible for providing administrative and patient support with My Medical Record (MyMR) which is used within perioperative care to deliver our digital screening for patients.
This dynamic and integral role will include:-Supporting patients to sign up to MyMR-Coordinate the training of the clinical team in using MyMR-To work with clinical teams to identify patients to be signed up to use MyMR or other health apps and support processes e.g in clinic and help/support with other patient facing digital platforms and tools.-Booking and managing patient appointments-Supporting patients with behavioural change in the lead up to surgery and follow up post surgery
They will be expected to manage their own workload, working autonomously and as part of a team.
The ability to occasionally travel to our other hospitals is desirable.
Person Specification
Qualifications / Training
Essential
- GCSE Level or equivalent qualifications to include English Language
- Evidence of recent further professional development
- Educated to NVQ3 standard in a relevant subject or able to demonstrate an equivalent level of knowledge and skills plus proven experience and specialist knowledge of project administration
Previous or Relevant Experience
Essential
- Experience working in a customer service environment
- Experience in training and supporting customers or service users on new systems/processes
Desirable
- Experience and understanding of key systems and processes required to support a busy and challenging office
- NHS experience
- Experience in IT-based training environment
- Experience in a supervisory role
- Experience of managing customer complaints
- Experience working with diverse audiences (eg. volunteers, patients and/or community groups)
Special Requirements of the Post
Essential
- Travel between Trust sites and to off-site location when required
- Out of hours working to meet the requirements of the programme when required
Trust Values
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications / Training
Essential
- GCSE Level or equivalent qualifications to include English Language
- Evidence of recent further professional development
- Educated to NVQ3 standard in a relevant subject or able to demonstrate an equivalent level of knowledge and skills plus proven experience and specialist knowledge of project administration
Previous or Relevant Experience
Essential
- Experience working in a customer service environment
- Experience in training and supporting customers or service users on new systems/processes
Desirable
- Experience and understanding of key systems and processes required to support a busy and challenging office
- NHS experience
- Experience in IT-based training environment
- Experience in a supervisory role
- Experience of managing customer complaints
- Experience working with diverse audiences (eg. volunteers, patients and/or community groups)
Special Requirements of the Post
Essential
- Travel between Trust sites and to off-site location when required
- Out of hours working to meet the requirements of the programme when required
Trust Values
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
