Service Manager

Job description

Job responsibilities

As a service manager in CV&T you will be assigned a portfolio of services to work closely with, but you will also be part of an operational team overseeing the whole of the Care Group. In addition to your own day-to-day work for your services, you will also work with the rest of the management team to support each other, share ideas, deliver projects and work together to meet various deadlines e.g. strategic plans, reporting, and transformation objectives.

You will be busy; the rhythm of the CV&T is fast paced and our patients are central to everything we do so we work hard to get it right first time. The interdependencies between different services are complex so you will need to build your networks, be thinking at least three steps ahead and have a Plan B (and ideally a Plan C) most of the time. The stakes are high for our patients and their families so when we get it wrong, you need to be able to work with our teams to make it right and represent UHS professionally and compassionately.

However, you wont be alone, you will be working with amazing teams of brilliant individuals who all make miracles happen every day. As you become established, you will work with the teams to support their ideas aligned with our strategic direction so we can make improvements to benefit the experience of our patients and our own staff. You will need to be able to understand the minutia as well as how it fits into the bigger system, both internally and externally, leading effective and complex change. You need to be curious and able to turn an idea into something tangible and have the tenacity to drive forward work on behalf of our patients and teams.

So if you want to be part of a service where you will witness things that will make you want to cry with joy and/or frustration (sometimes both), where your commitment to patient care can bring about positive change and where your operational experience will be pushed then we look forward to hearing from you.

CV&T is one of the largest care groups, in one of the largest acute teaching Trusts in England, so this role is an amazing opportunity to use your already excellent operational skills as well as the chance to develop new or enhanced skills along the way.

As outlined above, CV&T have about 100,000 activities per year of which almost 5,000 are urgent/emergency cases from across our region. With this volume of activity and the acuity of most of our patient groups you can be certain that our operational work is challenging as well as incredibly rewarding and inspiring.

All operational roles in CV&T are predominantly located on-site at Southampton General Hospital but some ad hoc flexible working options may be possible for specific projects.

Person Specification

Qualifications

Essential

• First degree/equivalent professional qualification/equivalent experience
• Leadership training
• Management training
• Training and experience to Masters' or equivalent level/post graduate level study

Desirable

• Previous proven experience in a healthcare setting

knowledge and experience

Essential

• Project Management qualification / further training or demonstrates substantial level of project delivery experience
• Consolidated experience to demonstrate capability and capacity for management of health services at a senior level
• Demonstrable staff and resource management experience across a range of a variety of issues
• Able to facilitate and implement policy, guidelines and projects from initiation to completion
• Demonstrates experience of managing challenging problems by developing practical workable solutions to address them.
• Ability to communicate vision to staff and manage change effectively.

Values and behaviours

Essential

• Patients First
• Always Improving
• Working Together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital Southampton NHS Trust

Address

Southampton General Hospital

Tremona Road

Southampton

SO16 6YD

Employer's website

https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)