Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
You will have strong customer service and communication skills and have patience in dealing with non-technical end users. Previous user support experience would be an advantage in this position, as you must be able to plan and organise a variety of tasks with differing priorities.You will get satisfaction from helping others and sharing information, knowledge and skills over the phone
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
You will have strong customer service and communication skills and patience when dealing with non-technical end users.
Previous user support experience would be an advantage in this position, as you must be able to plan and organise a variety of tasks with differing priorities
You will get satisfaction from helping others and sharing knowledge with your colleagues in a supportive and friendly environment.
There are opportunities for training and improving your current IT skills.
The successful candidate will be a self starter with the ability to learn new skills quickly and enjoy working in a changing environment. You must be able to work to deadlines and cope with ever-changing work priorities.
Accuracy and attention to detail as well as a thorough understanding of Data Protection is essential in this post
Job description
Job responsibilities
You will have strong customer service and communication skills and patience when dealing with non-technical end users.
Previous user support experience would be an advantage in this position, as you must be able to plan and organise a variety of tasks with differing priorities
You will get satisfaction from helping others and sharing knowledge with your colleagues in a supportive and friendly environment.
There are opportunities for training and improving your current IT skills.
The successful candidate will be a self starter with the ability to learn new skills quickly and enjoy working in a changing environment. You must be able to work to deadlines and cope with ever-changing work priorities.
Accuracy and attention to detail as well as a thorough understanding of Data Protection is essential in this post
Person Specification
Qualifications / training required
Essential
- Good educational background to NVQ/GCSE or equivalent
- IT Knowledge and experience with aptitude and enthusiasm for learning new systems
Previous or relevant experience necessary
Essential
- Previous relevant service/helpdesk experience
- Knowledge of Helpdesk Applications
- ITIL Awareness
- Good all round understanding of information technology
- Previous user support experience
- Good knowledge and understanding of Data Protection issues
- Proficient MS Office user including email and Internet.
Desirable
- Experience in a customer focused support environment
Aptitudes and skills required
Essential
- Excellent telephone skills
- Able to communicate technical details to non technical people
- Able to translate user requirements into a concise and accurate logged incident
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications / training required
Essential
- Good educational background to NVQ/GCSE or equivalent
- IT Knowledge and experience with aptitude and enthusiasm for learning new systems
Previous or relevant experience necessary
Essential
- Previous relevant service/helpdesk experience
- Knowledge of Helpdesk Applications
- ITIL Awareness
- Good all round understanding of information technology
- Previous user support experience
- Good knowledge and understanding of Data Protection issues
- Proficient MS Office user including email and Internet.
Desirable
- Experience in a customer focused support environment
Aptitudes and skills required
Essential
- Excellent telephone skills
- Able to communicate technical details to non technical people
- Able to translate user requirements into a concise and accurate logged incident
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
