Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Main duties of the job
The recruitment team at the University Hospital Southampton NHS Foundation Trust (UHS) are delighted to be able to offer a fantastic opportunity for a customer-focused, friendly and enthusiastic individual, as part of our expanding Private Patient/Overseas Service. This post will be responsible for coordinating private patient/ overseas & billing activity for the Trust.
UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. The development of our staff is central to the delivery of high-quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitating your career progression.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
ABOUT THE TEAM
Operating hours 07:30 to 18:00 (flexible working can be considered) Saturday/evening working on a rota basis Our team is small and consists of a Service Manager, Operational Manager, Operational Team Lead, private patient/overseas and billing coordinators The team currently consists of 10 co-ordinators working across all services There will be an opportunity to work with teams and other hospital services to develop existing and new private patient and overseas services. Our overseas service has been nationally recognised for best practice by NHS improvements service structure, process & procedures.
WHAT YOULL DO Identify, processing and billing of overseas patients. Identify, processing and billing of private patients. Reporting of all private patient/overseas data to the trust for billing purposes Support the Operational manager and Operational team leader to deliver income targets to the Trust Support in the provision of training and education across the Trust for private patients and overseas services To ensure all guidelines, policies and procedures are adhered to. Resolve complex issues relating to private patient and overseas services, including minor disputes and complaints. There will be a requirement for this post to work in our other hospitals within the Trust.
WHAT WERE LOOKING FOR Someone who can work on their own initiative. Has knowledge of private patient and overseas services at UHS. Has knowledge and experience of the overseas guidance and implementation of the guidelines. Someone with experience in NHS patient systems. Ability to cope with a variety of tasks. Ability to understand and interpret complex spreadsheets Forward thinking and flexible approach to working in a busy environment
Job description
Job responsibilities
ABOUT THE TEAM
Operating hours 07:30 to 18:00 (flexible working can be considered) Saturday/evening working on a rota basis Our team is small and consists of a Service Manager, Operational Manager, Operational Team Lead, private patient/overseas and billing coordinators The team currently consists of 10 co-ordinators working across all services There will be an opportunity to work with teams and other hospital services to develop existing and new private patient and overseas services. Our overseas service has been nationally recognised for best practice by NHS improvements service structure, process & procedures.
WHAT YOULL DO Identify, processing and billing of overseas patients. Identify, processing and billing of private patients. Reporting of all private patient/overseas data to the trust for billing purposes Support the Operational manager and Operational team leader to deliver income targets to the Trust Support in the provision of training and education across the Trust for private patients and overseas services To ensure all guidelines, policies and procedures are adhered to. Resolve complex issues relating to private patient and overseas services, including minor disputes and complaints. There will be a requirement for this post to work in our other hospitals within the Trust.
WHAT WERE LOOKING FOR Someone who can work on their own initiative. Has knowledge of private patient and overseas services at UHS. Has knowledge and experience of the overseas guidance and implementation of the guidelines. Someone with experience in NHS patient systems. Ability to cope with a variety of tasks. Ability to understand and interpret complex spreadsheets Forward thinking and flexible approach to working in a busy environment
Person Specification
Qualifications / training required
Essential
- 5 GCSE (or equivalent) passes, grades A - C, including English & Maths.
- Finance, IT or business administration qualification to level 4 (AAT Technician) or able to demonstrate an equivalent level of knowledge skills and experience.
Previous or relevant experience necessary
Essential
- Working as part of a team
- Intermediate Excel knowledge and experience including using pivot tables and MS access databases.
- Experience including using pivot tables and MS access databases
- Experience of producing performance management information or financial reports.
- Experience in data manipulation, statistical, interpretive and analytical skills with complex datasets
- Experience of working in a finance environment.
- Experience in raising invoices using finance systems. Application/Interviewx
Desirable
- Experience of working in the NHS
- Advanced Excel skills
- Use of clinical patient systems
Aptitudes and skills required
Essential
- Analytical
- Excellent record keeping and data management
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications / training required
Essential
- 5 GCSE (or equivalent) passes, grades A - C, including English & Maths.
- Finance, IT or business administration qualification to level 4 (AAT Technician) or able to demonstrate an equivalent level of knowledge skills and experience.
Previous or relevant experience necessary
Essential
- Working as part of a team
- Intermediate Excel knowledge and experience including using pivot tables and MS access databases.
- Experience including using pivot tables and MS access databases
- Experience of producing performance management information or financial reports.
- Experience in data manipulation, statistical, interpretive and analytical skills with complex datasets
- Experience of working in a finance environment.
- Experience in raising invoices using finance systems. Application/Interviewx
Desirable
- Experience of working in the NHS
- Advanced Excel skills
- Use of clinical patient systems
Aptitudes and skills required
Essential
- Analytical
- Excellent record keeping and data management
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
