Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Main duties of the job
We are looking for a team member with a qualification and experience in editing. You will be responsible for reviewing our complaint response letters before they are sent to our Chief Executive to review and sign. This important step ensures that our letters comply with our style guide, and are of a high quality. Sometimes, there will be a need to provide education and feedback to the team about letter writing and grammar, so you will need to feel comfortable doing this.
Although this is a part-time role, ideally, we need this service three days a week, ideally on Monday, Wednesday and Friday, so that our timescale to respond to patients and families is not unduly delayed. You could work three x five hour days, or, five x three hour days. The role is suitable for hybrid working, so after initial training, there would be an opportunity for some home working.
You will be part of a small team, with a Complaints Manager, three Complaint Coordinators and yourself. Finding a person with the right skill set and a friendly personality is very important to us.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role is the suitability for agile working which is a mixture of on-site and remote working .Please talk to us at the interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
What youll do -
Each day the team will send you complaint response letters to review. Your role will be to edit these letters so that they comply with our Trusts style guide, check for spelling, grammar, format, and jargon, and that all the questions have been answered in laymans terms. Ideally, this needs to be done on the day you receive the task.
You will need to be able to provide training sessions to new team members and help them write complaint response letters in accordance with our Trusts style guide. Sometimes additional training sessions will be required to teach specific areas of writing, for example, syntax.
You will be responsible for maintaining the Trusts Style Guide for writing and developing training material, and occasionally there may be related projects to become involved in.
What were looking for - We would love someone with a bubbly, friendly personality, who is able to help us perfect our letters to patients and their families. Being able to communicate to a high standard, verbally and in writing, is essential. Having a qualification in editing is desirable. Flexibility around working as many days a week as possible would also be a bonus.
Job description
Job responsibilities
What youll do -
Each day the team will send you complaint response letters to review. Your role will be to edit these letters so that they comply with our Trusts style guide, check for spelling, grammar, format, and jargon, and that all the questions have been answered in laymans terms. Ideally, this needs to be done on the day you receive the task.
You will need to be able to provide training sessions to new team members and help them write complaint response letters in accordance with our Trusts style guide. Sometimes additional training sessions will be required to teach specific areas of writing, for example, syntax.
You will be responsible for maintaining the Trusts Style Guide for writing and developing training material, and occasionally there may be related projects to become involved in.
What were looking for - We would love someone with a bubbly, friendly personality, who is able to help us perfect our letters to patients and their families. Being able to communicate to a high standard, verbally and in writing, is essential. Having a qualification in editing is desirable. Flexibility around working as many days a week as possible would also be a bonus.
Person Specification
Qualifications training required
Essential
- A Level English or similar relevant subject plus good knowledge and experience of a range of office and editorial procedures in a communications/media/PR environment (equivalent to diploma level qualification, knowledge, skills and experience)
- Good working knowledge of Microsoft Office
Previous or relevant experience necessary
Essential
- Previous experience working in a writing / editing role
- Experience in writing professional documents for a range of audiences
- Experiencing proof reading / editing
- Experience of following style / brand guidelines in producing written content
Desirable
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications training required
Essential
- A Level English or similar relevant subject plus good knowledge and experience of a range of office and editorial procedures in a communications/media/PR environment (equivalent to diploma level qualification, knowledge, skills and experience)
- Good working knowledge of Microsoft Office
Previous or relevant experience necessary
Essential
- Previous experience working in a writing / editing role
- Experience in writing professional documents for a range of audiences
- Experiencing proof reading / editing
- Experience of following style / brand guidelines in producing written content
Desirable
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
