Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Main duties of the job
An opportunity has arisen to join a busy friendly team within Linen & Post Services.
You will be responsible for the timely delivery and top-up of linen across the SGH and PAH sites professionally and efficiently. Also the delivery and collection of Post and Health Records across both sites including all University departments.
The post holder will be responsible for entering data on daily requirements from ward areas into the stock control systems using an Android tablet device.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at the interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees can access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. We provide on the job training and a supportive team, and a uniform is also provided.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
Linen
- The topping up and delivery of linen and scrubs items to the ward linen cupboards and non-ward areas.
- Data entering of daily linen requirements from ward areas ensuring accurate recording onto a stock control system using either a computer or Android tablet device.
- To ensure that linen stock held at ward & department level is regularly rotated and reviewed so that they remain appropriate in terms of stock holding and range.
- Assist in the daily monitoring of linen quality, reporting any concerns immediately to the Linen & Post Services Manager/Supervisor.
- Assisting with the transfer of linen from the linen holding areas to the linen room.
- Identifying and resolving stock issues.
- Answering the telephone and responding to requests for linen supplies.
Post
- To participate in the sorting of all posts including pathological specimens both internal and external mail in line with delivery and collection schedules.
- Secure collection and delivery of posts in line with the Trusts Information Governance.
- To participate in sorting and timely delivery and collection of Health Records/Scanning folders.
- Ensure records of expenditure including Royal Mail, couriers, parcel post, recorded and registered mail are maintained and auditable as directed.
- Ensure that all external mail is dispatched promptly as directed, a same-day service being the majority service requirement.
- To participate in franking mail in line with schedules.
- Identify and investigate and process any "badly addressed mail", or "staff not known" mail, and if unable to process pass it to the Post Room Chargehand/Supervisor for further investigation.
- To identify any "high volume non-trust trade mail" or company catalogues and pass to Linen & Post Chargehand/Supervisor for actioning.
- To courteously and efficiently receive enquiries over the telephone, resolving queries where possible or passing messages on to the appropriate person.
- Liaising with service users in the pursuance of identifying badly addressed, or "staff not known" mail.
Job description
Job responsibilities
Linen
- The topping up and delivery of linen and scrubs items to the ward linen cupboards and non-ward areas.
- Data entering of daily linen requirements from ward areas ensuring accurate recording onto a stock control system using either a computer or Android tablet device.
- To ensure that linen stock held at ward & department level is regularly rotated and reviewed so that they remain appropriate in terms of stock holding and range.
- Assist in the daily monitoring of linen quality, reporting any concerns immediately to the Linen & Post Services Manager/Supervisor.
- Assisting with the transfer of linen from the linen holding areas to the linen room.
- Identifying and resolving stock issues.
- Answering the telephone and responding to requests for linen supplies.
Post
- To participate in the sorting of all posts including pathological specimens both internal and external mail in line with delivery and collection schedules.
- Secure collection and delivery of posts in line with the Trusts Information Governance.
- To participate in sorting and timely delivery and collection of Health Records/Scanning folders.
- Ensure records of expenditure including Royal Mail, couriers, parcel post, recorded and registered mail are maintained and auditable as directed.
- Ensure that all external mail is dispatched promptly as directed, a same-day service being the majority service requirement.
- To participate in franking mail in line with schedules.
- Identify and investigate and process any "badly addressed mail", or "staff not known" mail, and if unable to process pass it to the Post Room Chargehand/Supervisor for further investigation.
- To identify any "high volume non-trust trade mail" or company catalogues and pass to Linen & Post Chargehand/Supervisor for actioning.
- To courteously and efficiently receive enquiries over the telephone, resolving queries where possible or passing messages on to the appropriate person.
- Liaising with service users in the pursuance of identifying badly addressed, or "staff not known" mail.
Person Specification
Qualifications / training required
Essential
- Literacy and numeracy skills
- Basic computing skills
Previous or relevant experience necessary
Essential
- Experience working in a customer facing environment.
- Working in a team
Desirable
- Experience in linen or post services role.
- Experience of using moving and handling equipment such as, roll cages, pallet trucks and flat bed trollies
Values/Behaviours
Essential
- Patients First
- Always Improving
- Working Together
Aptitudes and skills required
Essential
- Good customer care skills
- Ability to follow routine procedures and use own initiative to address issues which may require some problem solving.
Person Specification
Qualifications / training required
Essential
- Literacy and numeracy skills
- Basic computing skills
Previous or relevant experience necessary
Essential
- Experience working in a customer facing environment.
- Working in a team
Desirable
- Experience in linen or post services role.
- Experience of using moving and handling equipment such as, roll cages, pallet trucks and flat bed trollies
Values/Behaviours
Essential
- Patients First
- Always Improving
- Working Together
Aptitudes and skills required
Essential
- Good customer care skills
- Ability to follow routine procedures and use own initiative to address issues which may require some problem solving.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
