Job summary
An exciting opportunity has arisen to join the Emergency Care Group Management team as an Associate Operations Manager at University Hospital Southampton Foundation Trust (UHS).
You will support the Management Team and interact with multidisciplinary teams' across the Trust. We're are looking for someone that is organised, operational experience and has great communication skills. and operational experience.
The role is offered on a full-time basis (37.5 hours per week) based within the Emergency Department, Acute Medical Unit and Same Day Emergency Care. Flexibility around the needs of the service is essential for this role.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
In this role you will be responsible for the effective management, making decisions, providing solutions and/or advice to staff in response to pressures.
You will support the operational running of the service including having oversight of a number of performance targets and waiting times, as well as identify areas for service improvement and lead on projects to enhance the availability of resources and streamline processes to improve patient experience.
The role involves identifying compromising issues at the earliest opportunity and providing management support to reach a resolution in relation to capacity, staffing and complaints
The role will also support in ensuring effective utilisation of capacity and provide operational leadership within the care group by supporting day to day management issues.
Were looking for a highly motivated individual with experience and working knowledge of the Emergency care setting. We are looking for someone with proven communication skills with the ability to solve problems. The ideal candidate will have a working knowledge of operational service targets within the NHS.
The successful candidate will be able to work flexibly in line with the demands of the services including evenings and weekends.
Job description
Job responsibilities
In this role you will be responsible for the effective management, making decisions, providing solutions and/or advice to staff in response to pressures.
You will support the operational running of the service including having oversight of a number of performance targets and waiting times, as well as identify areas for service improvement and lead on projects to enhance the availability of resources and streamline processes to improve patient experience.
The role involves identifying compromising issues at the earliest opportunity and providing management support to reach a resolution in relation to capacity, staffing and complaints
The role will also support in ensuring effective utilisation of capacity and provide operational leadership within the care group by supporting day to day management issues.
Were looking for a highly motivated individual with experience and working knowledge of the Emergency care setting. We are looking for someone with proven communication skills with the ability to solve problems. The ideal candidate will have a working knowledge of operational service targets within the NHS.
The successful candidate will be able to work flexibly in line with the demands of the services including evenings and weekends.
Person Specification
Trust Values
Essential
- Patients First
- Always Improving
- Working Together
Qualifications / training required
Essential
- First degree or equivalent professional qualification
- Postgraduate Management qualification or relevant equivalent experience
Desirable
- Leadership training
- Management training
Previous or relevant experience necessary
Essential
- Experience to demonstrate capability and capacity for management of health services
- Staff and resource management experience
- Able to facilitate and implement policy, guidelines and projects from initiation to completion
Desirable
- Budget management experience
- Familiarity with Trust IT systems
Aptitudes and skills required
Essential
- Excellent interpersonal and leadership skills
- Ability to communicate Care Group vision to staff and manage change effectively
- Excellent communication and negotiating skills
- Ability to analyse problems and to develop practical workable solutions to address them
- Ability to deliver deadlines within resources
- Ability to prioritise and deliver agreed objectives within tight deadlines
- Ability to interpret/analyse information and produce clear concise reports at a Care Group level
- Ability to demonstrate a good understanding of the changing NHS environment
- Ability to work independently, using own initiative
- Ability to lead, motivate, delegate and to be a team player
- Articulate with highly developed communication skills with the ability to network and build relationships at all levels, including interpersonal skills, liaison and negotiation skills.
- Excellent writing and presentation skills
Desirable
- Experience of using Trust information software/systems
- Good information analysis skills and IT literacy (MS Office)
Person Specification
Trust Values
Essential
- Patients First
- Always Improving
- Working Together
Qualifications / training required
Essential
- First degree or equivalent professional qualification
- Postgraduate Management qualification or relevant equivalent experience
Desirable
- Leadership training
- Management training
Previous or relevant experience necessary
Essential
- Experience to demonstrate capability and capacity for management of health services
- Staff and resource management experience
- Able to facilitate and implement policy, guidelines and projects from initiation to completion
Desirable
- Budget management experience
- Familiarity with Trust IT systems
Aptitudes and skills required
Essential
- Excellent interpersonal and leadership skills
- Ability to communicate Care Group vision to staff and manage change effectively
- Excellent communication and negotiating skills
- Ability to analyse problems and to develop practical workable solutions to address them
- Ability to deliver deadlines within resources
- Ability to prioritise and deliver agreed objectives within tight deadlines
- Ability to interpret/analyse information and produce clear concise reports at a Care Group level
- Ability to demonstrate a good understanding of the changing NHS environment
- Ability to work independently, using own initiative
- Ability to lead, motivate, delegate and to be a team player
- Articulate with highly developed communication skills with the ability to network and build relationships at all levels, including interpersonal skills, liaison and negotiation skills.
- Excellent writing and presentation skills
Desirable
- Experience of using Trust information software/systems
- Good information analysis skills and IT literacy (MS Office)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
