Job summary
An exciting opportunity has arisen in the Acuity team for a Project Support Officer.
Are you ready for a new challenge? Are you looking to develop your project management, service improvement and leadership skills? This 18-month funded secondment is open to staff in both clinical and non-clinical roles.
Following a successful application UHS has been awarded an NHS England 18 month funded project to incorporate patients and relatives worries and concerns into our deteriorating patient escalation policy and processes.
You will work alongside and support the Lead Nurse for Acuity to design, develop, implement and evaluate this exciting project across all adult in-patient areas within UHS. This opportunity is open to colleagues from both clinical and non-clinical roles.
You will be at the forefront of shaping our services through this trust wide improvement that is designed to put patients first and embodies UHS's core values.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
WHAT WE CAN OFFER YOU
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live, and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
We offer a range of fully funded apprenticeship opportunities to learn whilst working. Apprentices will be supported with study leave and provided with a learning mentor.
Job description
Job responsibilities
YOUR RESPONSIBILITIES WHAT YOULL DO:
The post holder will be responsible for a number of projects aligned to the NHS England Worries and Concerns Pilot objectives. They will need motivational skill, working closely with colleagues at all levels in the organisation, clinical and non-clinical and where appropriate the wider healthcare community. They will need experience of influencing behaviour, in often challenging situations
Proactively support these projects within and across divisions. The post holder will need to liaise with multi-disciplinary teams to help ensure improvements are monitored, achieved and fully delivered.
Using appropriate tools and techniques support the delivery of project objectives against identified goals. This includes understanding the detail of project schemes and their timescales and financial constraints.
Monitor the progress of projects. Lead specific areas of the project as required by the Lead Nurse for Acuity. Appropriately resolve or escalate any issues preventing progress to the Lead Nurse for Acuity.
Support the Lead Nurse for Acuity and the Worries and Concerns multi professional team to undertake detailed service evaluation and performance monitoring at various stages of the project and provide information for feedback reports on the project's success.
WHAT WERE LOOKING FOR - First Degree or equivalent experience/diplomas
- Knowledge and application of a recognised service improvement technique or relevant experience
- Evidence of further training/study/courses
- Professional self-awareness and awareness of the needs of others
- Energetic, enthusiastic and resilient
- Personal integrity
- Intellectual flexibility
- Confidence
- Commitment to the Trusts goals
- Team player
ADDITIONAL INFORMATION Interviews will be held on Monday, 13th March 2023
Should you have any queries, please use the contact details below to get in touch.
Job description
Job responsibilities
YOUR RESPONSIBILITIES WHAT YOULL DO:
The post holder will be responsible for a number of projects aligned to the NHS England Worries and Concerns Pilot objectives. They will need motivational skill, working closely with colleagues at all levels in the organisation, clinical and non-clinical and where appropriate the wider healthcare community. They will need experience of influencing behaviour, in often challenging situations
Proactively support these projects within and across divisions. The post holder will need to liaise with multi-disciplinary teams to help ensure improvements are monitored, achieved and fully delivered.
Using appropriate tools and techniques support the delivery of project objectives against identified goals. This includes understanding the detail of project schemes and their timescales and financial constraints.
Monitor the progress of projects. Lead specific areas of the project as required by the Lead Nurse for Acuity. Appropriately resolve or escalate any issues preventing progress to the Lead Nurse for Acuity.
Support the Lead Nurse for Acuity and the Worries and Concerns multi professional team to undertake detailed service evaluation and performance monitoring at various stages of the project and provide information for feedback reports on the project's success.
WHAT WERE LOOKING FOR - First Degree or equivalent experience/diplomas
- Knowledge and application of a recognised service improvement technique or relevant experience
- Evidence of further training/study/courses
- Professional self-awareness and awareness of the needs of others
- Energetic, enthusiastic and resilient
- Personal integrity
- Intellectual flexibility
- Confidence
- Commitment to the Trusts goals
- Team player
ADDITIONAL INFORMATION Interviews will be held on Monday, 13th March 2023
Should you have any queries, please use the contact details below to get in touch.
Person Specification
Qualifications / training required
Essential
- First Degree or equivalent experience/diplomas
- Knowledge and application of a recognised service improvement technique or relevant experience
- Evidence of further training/study/courses
Desirable
- QSIR practitioner
- Project or change management training
- Working knowledge of more than one methodology
Previous or relevant experience necessary
Essential
- project management experience
- Facilitation of meetings / group
- Experience at a junior level in industry or healthcare sector
- Evidence of leading and implementing change, influencing behaviour, collaborative working with others
- Evidence of structured project management skills and experience
- Literate, with report writing skills and experience
Desirable
- Previous experience in healthcare setting
- Previous experience of quality / service improvement
- Evidence of some project management support experience
- Experience at junior management level
- Action learning set experience
- Coaching experience
Aptitudes and skills required
Essential
- Leadership: Evidence of leadership qualities
- A self-starter, able to work with minimal direction, and take the lead in situations
- Developing influencing skills, able to motivate and empower others
- Time management: Ability to prioritise objectives and multi-task
- Analytical: Ability to analyse problems and develop practical and workable solutions to address them
- Demonstrate the ability to analyse and interpret information and present this to a variety of audiences
- Managing change: Ability to work with project teams to effect change in rapidly changing environments, to achieve agreed goals
- Developing communication, influencing, negotiating and diplomacy skills
- Calm and logical thinker
- Proficient in Microsoft Office
- Knowledge and application of quality improvement and service redesign tools and techniques
- Project management: Ability plan and manage a project
- Professional self-awareness and awareness of the needs of others
- Energetic, enthusiastic and resilient
- Personal integrity
- Intellectual flexibility
- Confidence
- Commitment to the Trust's goals
- Team player
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications / training required
Essential
- First Degree or equivalent experience/diplomas
- Knowledge and application of a recognised service improvement technique or relevant experience
- Evidence of further training/study/courses
Desirable
- QSIR practitioner
- Project or change management training
- Working knowledge of more than one methodology
Previous or relevant experience necessary
Essential
- project management experience
- Facilitation of meetings / group
- Experience at a junior level in industry or healthcare sector
- Evidence of leading and implementing change, influencing behaviour, collaborative working with others
- Evidence of structured project management skills and experience
- Literate, with report writing skills and experience
Desirable
- Previous experience in healthcare setting
- Previous experience of quality / service improvement
- Evidence of some project management support experience
- Experience at junior management level
- Action learning set experience
- Coaching experience
Aptitudes and skills required
Essential
- Leadership: Evidence of leadership qualities
- A self-starter, able to work with minimal direction, and take the lead in situations
- Developing influencing skills, able to motivate and empower others
- Time management: Ability to prioritise objectives and multi-task
- Analytical: Ability to analyse problems and develop practical and workable solutions to address them
- Demonstrate the ability to analyse and interpret information and present this to a variety of audiences
- Managing change: Ability to work with project teams to effect change in rapidly changing environments, to achieve agreed goals
- Developing communication, influencing, negotiating and diplomacy skills
- Calm and logical thinker
- Proficient in Microsoft Office
- Knowledge and application of quality improvement and service redesign tools and techniques
- Project management: Ability plan and manage a project
- Professional self-awareness and awareness of the needs of others
- Energetic, enthusiastic and resilient
- Personal integrity
- Intellectual flexibility
- Confidence
- Commitment to the Trust's goals
- Team player
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
