Job summary
We have an exciting opportunity for someone to join our busy Child Psychology administration team as an Apprentice Administrative Assistant. This role is a great chance to experience different aspects of patient pathway administration undertaken in an acute hospital setting and would suit someone who is wanting to start a career in the NHS and undertake an apprenticeship - Business Admin Level 3 - a nationally recognised qualification.
You will gain knowledge and skills in customer care working as part of our friendly and diverse team. We offer a full training and induction package, and you will be supported throughout your journey by a workplace mentor.
We are looking to recruit someone who has the drive and determination to succeed, who is eager to learn from others and gain valuable knowledge and experience within the workplace. We ideally require someone who likes to work as part of a team, wants to grow in confidence and learn more about working within the NHS
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
What we can offer you
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
Your Responsibilities What youll do:
- Supporting clinical psychologists, office manager and medical secretary with the day-to-day administration within the department. Responsible for providing admin support and undertaking general administration duties within the department including answering the telephones and responding to generic emails.
- Provide an excellent customer service to patients, relatives/carers and to external agencies
What were looking for - The ability to be a team player
- A determination to succeed
- The ability to demonstrate resilience and work accurately under pressure with an eye for detail.
- Excellent interpersonal and communication skills written, verbal or in person.
Additional information Should you have any queries, please use the contact details below to get in touch.
Job description
Job responsibilities
Your Responsibilities What youll do:
- Supporting clinical psychologists, office manager and medical secretary with the day-to-day administration within the department. Responsible for providing admin support and undertaking general administration duties within the department including answering the telephones and responding to generic emails.
- Provide an excellent customer service to patients, relatives/carers and to external agencies
What were looking for - The ability to be a team player
- A determination to succeed
- The ability to demonstrate resilience and work accurately under pressure with an eye for detail.
- Excellent interpersonal and communication skills written, verbal or in person.
Additional information Should you have any queries, please use the contact details below to get in touch.
Person Specification
Qualifications / training required
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
Previous or relevant experience necessary
Desirable
- Experience working in an administrative capacity in a customer focused environment.
- Knowledge of a hospital setting
- Proficient in the use of all hospital computerised patient systems
Aptitudes and skills required
Essential
- Experience of working in a customer led environment
- Evidence of computer literacy.
- Competent in the use of Microsoft Office packages
Desirable
- Experience of working shifts
- Call handling experience.
Special requirements of the post
Essential
- Excellent communication skills, including written, face to face and telephone
- Reliability - good time keeping
- A strong team player
- Polite, sympathetic, patient and diplomatic
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications / training required
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
Previous or relevant experience necessary
Desirable
- Experience working in an administrative capacity in a customer focused environment.
- Knowledge of a hospital setting
- Proficient in the use of all hospital computerised patient systems
Aptitudes and skills required
Essential
- Experience of working in a customer led environment
- Evidence of computer literacy.
- Competent in the use of Microsoft Office packages
Desirable
- Experience of working shifts
- Call handling experience.
Special requirements of the post
Essential
- Excellent communication skills, including written, face to face and telephone
- Reliability - good time keeping
- A strong team player
- Polite, sympathetic, patient and diplomatic
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
