Job summary
The Wessex Spinal Service is looking to employ an Apprentice Patient Pathway Coordinator (PPC).This apprenticeship is suitable for those wish to obtain their Business Administrator Level 3 qualification.
ABOUT THE TEAM
UHS is the Regional Centre for complex spinal surgery and provides a wide range of specialist adult and paediatric services across the Wessex region.
The spinal service sits as a separate business unit within the division of Trauma and Specialist services. It has its own ward facilities, OP clinics, advanced nurse practitioner team & Service manager.
At present the admin service is open Monday-Friday 9am and 6pm therefore the successful candidate for this post will be required to work 9am-5pm with 1 day dedicated to study.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
What we can offer you
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
Your Responsibilities What youll do
The role will work within a dedicated administration team to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
You will be expected to organise your workload with the consultants and their team and co-ordinate their activities with other PPCs to ensure that an efficient service is provided.
What were looking for We are looking for dynamic, energetic and enthusiastic individuals with a mature, responsible and flexible outlook to join our busy and challenging department. You should have a caring, courteous manner with a thorough understanding of good customer service skills. The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities. If you have the organisational skills to keep a busy professional environment running smoothly, then we would love to hear from you.
You will be proficient in all aspects of Microsoft Office and have excellent communication skills. Your ability to prioritise and multi-task should be second to none and include excellent diary and office management skills.
You must be educated to GCSE standard to include English Language and possess at least RSA II typing certificate or equivalent. Previous experience with software packages would be an advantage and knowledge of medical terminology is desirable but not essential as training will be provided.
You must possess excellent communication and interpersonal skills and should be able to integrate well with the existing teams, be flexible in supporting the functions of the unit and have a genuine desire to contribute to providing a quality service for patients. You will need to comply with the 18wk targets, monitor 18wks performance and you will be required to liaise with patients, GPs and hospital staff.
Additional information Interviews will be held on Tuesday, 04 April 2023
Should you have any queries, please use the contact details below to get in touch.
Job description
Job responsibilities
Your Responsibilities What youll do
The role will work within a dedicated administration team to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
You will be expected to organise your workload with the consultants and their team and co-ordinate their activities with other PPCs to ensure that an efficient service is provided.
What were looking for We are looking for dynamic, energetic and enthusiastic individuals with a mature, responsible and flexible outlook to join our busy and challenging department. You should have a caring, courteous manner with a thorough understanding of good customer service skills. The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities. If you have the organisational skills to keep a busy professional environment running smoothly, then we would love to hear from you.
You will be proficient in all aspects of Microsoft Office and have excellent communication skills. Your ability to prioritise and multi-task should be second to none and include excellent diary and office management skills.
You must be educated to GCSE standard to include English Language and possess at least RSA II typing certificate or equivalent. Previous experience with software packages would be an advantage and knowledge of medical terminology is desirable but not essential as training will be provided.
You must possess excellent communication and interpersonal skills and should be able to integrate well with the existing teams, be flexible in supporting the functions of the unit and have a genuine desire to contribute to providing a quality service for patients. You will need to comply with the 18wk targets, monitor 18wks performance and you will be required to liaise with patients, GPs and hospital staff.
Additional information Interviews will be held on Tuesday, 04 April 2023
Should you have any queries, please use the contact details below to get in touch.
Person Specification
Qualifications / training required
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
Desirable
- Evidence of continuing personal and professional development
- RSA 2 word processing/typing or equivalent experience
- Knowledge of medical terminology
Previous or relevant experience necessary
Essential
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
- Proficient in the use of all hospital computerised patient systems
- Experience of theatre bookings/waiting list management
- Experience in understanding and analysing patient pathways.
- Knowledge of both local and national targets relating to RTT and cancer pathways
Aptitudes and skills required
Essential
- Ability to communicate well at all levels both written and verbally
- Proven skills and ability to work to deadlines
- Ability to work under pressure with the ability to prioritise, delegate and multi-task
- PC literate with in-depth experience of using Windows based applications e.g. Microsoft office, Word and Excel
- A flexible approach and ability to work autonomously escalating when appropriate
- Good interpersonal skills with a friendly and approachable manner
- Able to learn and assimilate information quickly
Special requirements of the post
Essential
- Reliability - good time keeping
- Flexibility - able to work flexibly to accommodate peaks and troughs of activity
- Friendly and approachable manner
- Able to share knowledge with others
- Able to demonstrate a good work/home life balance
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications / training required
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
Desirable
- Evidence of continuing personal and professional development
- RSA 2 word processing/typing or equivalent experience
- Knowledge of medical terminology
Previous or relevant experience necessary
Essential
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
- Proficient in the use of all hospital computerised patient systems
- Experience of theatre bookings/waiting list management
- Experience in understanding and analysing patient pathways.
- Knowledge of both local and national targets relating to RTT and cancer pathways
Aptitudes and skills required
Essential
- Ability to communicate well at all levels both written and verbally
- Proven skills and ability to work to deadlines
- Ability to work under pressure with the ability to prioritise, delegate and multi-task
- PC literate with in-depth experience of using Windows based applications e.g. Microsoft office, Word and Excel
- A flexible approach and ability to work autonomously escalating when appropriate
- Good interpersonal skills with a friendly and approachable manner
- Able to learn and assimilate information quickly
Special requirements of the post
Essential
- Reliability - good time keeping
- Flexibility - able to work flexibly to accommodate peaks and troughs of activity
- Friendly and approachable manner
- Able to share knowledge with others
- Able to demonstrate a good work/home life balance
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
