Job summary
We are excited to announce a new opportunity to expand our established operational and performance team at Southampton Children's Hospital. We are seeking to recruit a highly motivated and dynamic Operational Coordinator to support the effective and efficient delivery of our services. You will work with the multidisciplinary team to build and maintain robust working relationships whilst remaining calm, focused, and detail orientated in a fast paced environment. We are looking for you to have a strong 'can do' attitude and be proactive and pragmatic when responding to challenges. The successful candidate will be in a unique position to shape and define the responsibilities of this role whilst contributing to the success of the services we provide to patients.
Southampton Children's Hospital is part of University Hospital Southampton NHS Foundation Trust (UHS) and is one of the largest teaching trusts in the country. Southampton Children's Hospital is a major centre for specialist paediatric services across the south of England providing acute specialist care to our local population as well as a wider geographical area that includes the Isle of Wight and Channel Islands. It is the only Paediatric Trauma Unit outside of London and across the south of England.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
What you'll do:1) Be responsible for the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.2) To ensure that patient pathways are managed in line with Trust and National reporting standards and that all documentation is maintained in line with information governance principles.3) To support the operational management team with day-to-day operational issues, including patient flow.4) To deputise for the operational managers and access manager as required.
What we're looking for:1) Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures.2) Proven ability to work to deadlines, prioritise and multitask.3) Able to communicate with people at all levels in an articulate manner.4) Able to work flexibly, covering core hours and working mainly onsite with the opportunity for remote working in line with service demands.
Job description
Job responsibilities
What you'll do:1) Be responsible for the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.2) To ensure that patient pathways are managed in line with Trust and National reporting standards and that all documentation is maintained in line with information governance principles.3) To support the operational management team with day-to-day operational issues, including patient flow.4) To deputise for the operational managers and access manager as required.
What we're looking for:1) Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures.2) Proven ability to work to deadlines, prioritise and multitask.3) Able to communicate with people at all levels in an articulate manner.4) Able to work flexibly, covering core hours and working mainly onsite with the opportunity for remote working in line with service demands.
Person Specification
Qualifications, knowledge and experience
Essential
- Educated to degree level or possessing an equivalent level of experience, training, and knowledge
- Competent in use of IT systems. Good level of keyboard skills including relevant software packages (Microsoft Office: Word, Excel, Outlook)
- Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures
- Ability to analyse and interpret performance report information
- Organisational knowledge of admin procedures and working processes
- Report writing skills
Desirable
- Courses/further study attended to demonstrate evidence of personal development
- Service Improvement training
- Knowledge of medical terminology
- Experience in a supervisory role
- Experience of dealing with non-routine and complex problems, progress chasing, resources and staff allocation
Values and Behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications, knowledge and experience
Essential
- Educated to degree level or possessing an equivalent level of experience, training, and knowledge
- Competent in use of IT systems. Good level of keyboard skills including relevant software packages (Microsoft Office: Word, Excel, Outlook)
- Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures
- Ability to analyse and interpret performance report information
- Organisational knowledge of admin procedures and working processes
- Report writing skills
Desirable
- Courses/further study attended to demonstrate evidence of personal development
- Service Improvement training
- Knowledge of medical terminology
- Experience in a supervisory role
- Experience of dealing with non-routine and complex problems, progress chasing, resources and staff allocation
Values and Behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
