Job summary
An exciting opportunity has arisen for a Team Leader post for our Ophthalmology Team within the Patient Services Centre based at Southampton General Hospital. The role will require you to be responsible for assigning daily tasks to your team of Patient Services Centre Administrators and working deadline for patients to be seen.
We are looking for a pro-active, dynamic individual to work in this fast paced environment, who is able to be reactive to urgent requests from our stakeholders and work to extremely tight deadlines. Someone who is highly innovative and self-motivated individual who will deliver a first class service to all of our patients.
You will need to communicate effectively with care groups to make them aware of any capacity issues or breaching patients, attend weekly meetings and follow the escalation route if necessary. This will involve close attention to detail and the ability to assimilate information quickly.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
You will be a well organised individual with excellent communication skills and someone who can work flexibly to accommodate the needs of the service. You will need to demonstrate the ability to prioritise and work to deadlines in a fast paced environment.
Were also looking for you to demonstrate:
- Proven experience in managing conflicting priorities and working to strict deadlines.
- A friendly and approachable manner with the ability to be polite, sympathetic, patient and diplomatic.
- Experience and understanding of spreadsheets and reporting because you will be expected to produce regular reports and updates for your line manager.
- Knowledge of RTT and cancer patient pathways.
Job description
Job responsibilities
You will be a well organised individual with excellent communication skills and someone who can work flexibly to accommodate the needs of the service. You will need to demonstrate the ability to prioritise and work to deadlines in a fast paced environment.
Were also looking for you to demonstrate:
- Proven experience in managing conflicting priorities and working to strict deadlines.
- A friendly and approachable manner with the ability to be polite, sympathetic, patient and diplomatic.
- Experience and understanding of spreadsheets and reporting because you will be expected to produce regular reports and updates for your line manager.
- Knowledge of RTT and cancer patient pathways.
Person Specification
Qualifications, knowledge and experience
Essential
- NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
- Educated to GCSE (or equivalent) standard, with a pass in English and Maths
- Experience of administration in a customer-focused environment
- Experience in delivering training sessions
Desirable
- Previous experience of working in an acute hospital setting
- Competent in the use of ESR and Healthroster
- Supervisory or office management experience
Values and behaviours
Essential
- Patients first
- Always improving
- Working together
Person Specification
Qualifications, knowledge and experience
Essential
- NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
- Educated to GCSE (or equivalent) standard, with a pass in English and Maths
- Experience of administration in a customer-focused environment
- Experience in delivering training sessions
Desirable
- Previous experience of working in an acute hospital setting
- Competent in the use of ESR and Healthroster
- Supervisory or office management experience
Values and behaviours
Essential
- Patients first
- Always improving
- Working together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
