Job summary
We have an exciting secondment or fixed term opportunity as an administrator in our Gynaecology outpatient department at the Princess Anne Hospital to end the 31st March 2024 . Our admin team role is an area of high activity, we are looking for a candidate with excellent customer service and organisational skills with the ability to prioritise their workload.
The admin team are a valuable asset, ensuring the patient receives excellent customer service throughout the patient journey. We are a friendly and supportive team supporting and covering duties as required. We are dedicated to the service and patients we come into contact with daily ensuring they have the best possible experience throughout their patient journey.
We are looking for 37.50 hours per week.
The shift patterns are bi- weekly of 8am -4pm and 9am -5pm. If you are unable to commit to these hours please do not apply.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
You will be responsible for different elements of the administration of the patient journey. You will:
Book appointments within a set period of time essential to the patients care Add patients to the waiting list Reschedule and cancel appointments accordingly Liaise with a Multidisciplinary team Have regular telephone contact with patients/GPs and other relevant clinical professionals ensuring the patients pathway runs smoothly Book transport and interpreters Conduct all other admin duties such as raising patient records/ post and the generic email account. Use UHS systems including eCamis, HICCS and Cris. Provide excellent customer service and to build relationships with stakeholders internally and externally.
You will need to be able to work in a calm, logical and methodical way but be able to multi task whilst dealing with frequent interruptions. You must also possess effective communication skills.
You must be confident, diplomatic and able to work in a busy environment with a pleasant disposition. This role is varied and busy so you will need to have a flexible approach to a demanding workload and changing priorities.
You will need to have a high standard of spelling and grammar and be someone who is committed to learn and develop. You will need to demonstrate compassion, patience and calmness. Due to the nature of this role a high level of organisation is essential to deal with the conflicting work demands. We are also looking for you to have the ability to work independently, seeking guidance where necessary.
Job description
Job responsibilities
You will be responsible for different elements of the administration of the patient journey. You will:
Book appointments within a set period of time essential to the patients care Add patients to the waiting list Reschedule and cancel appointments accordingly Liaise with a Multidisciplinary team Have regular telephone contact with patients/GPs and other relevant clinical professionals ensuring the patients pathway runs smoothly Book transport and interpreters Conduct all other admin duties such as raising patient records/ post and the generic email account. Use UHS systems including eCamis, HICCS and Cris. Provide excellent customer service and to build relationships with stakeholders internally and externally.
You will need to be able to work in a calm, logical and methodical way but be able to multi task whilst dealing with frequent interruptions. You must also possess effective communication skills.
You must be confident, diplomatic and able to work in a busy environment with a pleasant disposition. This role is varied and busy so you will need to have a flexible approach to a demanding workload and changing priorities.
You will need to have a high standard of spelling and grammar and be someone who is committed to learn and develop. You will need to demonstrate compassion, patience and calmness. Due to the nature of this role a high level of organisation is essential to deal with the conflicting work demands. We are also looking for you to have the ability to work independently, seeking guidance where necessary.
Person Specification
Qualifications and Experience
Essential
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts.
Person Specification
Qualifications and Experience
Essential
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
