Job summary
Your job role will mean that you will build a good working relationship with the Consultants, the rest of the Admin Team and Nursing staff.You will need excellent communications skills as you will be dealing with the patients by phone, email, and face to face. You will be booking patients appointments and dealing with their queries. You will be first point of contact for the patients.
The successful candidate will be joining the Respiratory Team at Southampton General Hospital, based in Minerva House. You will be joining a hardworking, helpful, and friendly team. The Team consists of 15 Patient Pathway Co-Ordinators and a Team Lead.
The post holder will be required to work Monday - Friday between the hours of 8am and 4pm, (you may be required to work an evening or weekend with prior notice).
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
What youll do
- To provide full admin support to the AACI service, to include the collation and correct distribution of patients notes, sending out of appointment letters, arranging medical investigations.
- To courteously and efficiently receive all internal and external telephone enquiries with patients, relatives, various hospital departments, GPs and other healthcare professionals, in relation to allergy appointments and general enquiries, ensuring that accurate records of relevant conversations are kept, and that appropriate action is taken (e.g., passing on messages, re-directing calls to the appropriate person/department)
- To assist in the entry of patient data into the relevant database, as necessary
- To attend any meetings, taking minutes, relevant to own role, as required
Job description
Job responsibilities
What youll do
- To provide full admin support to the AACI service, to include the collation and correct distribution of patients notes, sending out of appointment letters, arranging medical investigations.
- To courteously and efficiently receive all internal and external telephone enquiries with patients, relatives, various hospital departments, GPs and other healthcare professionals, in relation to allergy appointments and general enquiries, ensuring that accurate records of relevant conversations are kept, and that appropriate action is taken (e.g., passing on messages, re-directing calls to the appropriate person/department)
- To assist in the entry of patient data into the relevant database, as necessary
- To attend any meetings, taking minutes, relevant to own role, as required
Person Specification
Qualifications / training required
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard
- RSA 2 word processing/typing or equivalent experience
- Proficient in all aspects of Microsoft Office
Desirable
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Diploma level qualification or equivalent experience
Previous or relevant experience necessary
Essential
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
- Administrative and organisational experience
- To assist in the entry of patient data into the relevant database, as necessary
Desirable
- Proficient in the use of all hospital computerised patient systems
Aptitudes and skills required
Essential
- Excellent telephone / communication skills
- Demonstrable ability to work under pressure
- Proven ability to work to deadlines, prioritise and multi-task
- Able to learn and assimilate complex information quickly
- Willingness to undertake training
Special requirements of the post
Essential
- Friendly and approachable manner
- Polite, sympathetic, patient and diplomatic
- Able to get on with people and share knowledge with others
- Reliability - good time keeping
- Flexibility - able to work flexibly to accommodate peaks and troughs of activity
- Able to demonstrate a good work/home life balance
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications / training required
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard
- RSA 2 word processing/typing or equivalent experience
- Proficient in all aspects of Microsoft Office
Desirable
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Diploma level qualification or equivalent experience
Previous or relevant experience necessary
Essential
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
- Administrative and organisational experience
- To assist in the entry of patient data into the relevant database, as necessary
Desirable
- Proficient in the use of all hospital computerised patient systems
Aptitudes and skills required
Essential
- Excellent telephone / communication skills
- Demonstrable ability to work under pressure
- Proven ability to work to deadlines, prioritise and multi-task
- Able to learn and assimilate complex information quickly
- Willingness to undertake training
Special requirements of the post
Essential
- Friendly and approachable manner
- Polite, sympathetic, patient and diplomatic
- Able to get on with people and share knowledge with others
- Reliability - good time keeping
- Flexibility - able to work flexibly to accommodate peaks and troughs of activity
- Able to demonstrate a good work/home life balance
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
