My Medical Record product lead
University Hospital Southampton NHS Trust
This job is now closed
We're looking for an experienced and enthusiastic person to lead the product team in supporting clinical teams and patients in the further development and rollout of our award winning patient online service, My Medical Record. About the team
The My Medical Record team lead on the development, support and rollout of an industry leading personal health record (PHR), that enables patients to manage their own healthcare whilst away from the hospital. The service supports clinicians and patients at over 25 hospitals around the country and our work programme is rapidly expanding. As such, we are growing our existing team to support this.
Main duties of the job
YOUR MAIN DUTIES
You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.
To understand the role in more detail please read the full job description and person specification documents attached.
WHAT WE CAN OFFER YOU
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
At UHS we are committed to providing a flexible working environment. We believe that it benefits everyone if we achieve a positive work-life balance. Whether you are balancing family, study or your wellbeing with your career, we want to support you so you can help our patients.
We're proud to have been voted in the Top Five acute Trusts for our commitment to supporting our staff to achieve work-life balance.
UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme and life insurance.
WHAT YOULL DO
Your time will be spent leading a team of product specialists and support analysts in developing and supporting My Medical Record to provide the best service to both patients and clinical teams. Youll help manage the workload of the team based on the development priorities of the Trust. Youll develop and maintain processes to support the team and use systems activity data to highlight opportunities to improve the service. The role is hands on so, in addition to leading the team, the successful candidate will be actively making changes to the service and directly supporting patients and clinical teams.
WHAT WERE LOOKING FOR
Were looking for an enthusiastic customer focussed person to support the team in the expansion of the service to many more patients and clinical teams.The successful candidate will have experience of developing products with a focus on user experience. They will also be able to develop and maintain efficient processes to support a small product team in providing patients and clinical teams with the best possible service. The successful candidate will have a good understanding of information technology and have experience using the web, email, and back-office software. Experience of direct customer service roles or working in service environments is also desirable.
Interviews will be held on Tuesday, 13th June 2023
Should you have any queries, please use the contact details below to get in touch.
Qualifications training required
Previous or relevant experience necessary
Aptitudes and skills required
Special requirements of the post
Living the Trust values
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).