Job summary
Please be advised Nottinghamshire Healthcare NHS Foundation Trust has made the difficult decision to serve notice on its offender health contracts. Over the coming months, we will be working with NHS England on the transition of the services to a new provider. We still need to recruit to these valued positions and welcome your application. But, in line with our values, honesty is important, so please note that if you are successful that in time your employment would move from Nottinghamshire Healthcare NHS Foundation Trust to another provider who would then be your new employer.
We're looking for an enthusiastic administrator to join our integrated healthcare team at HMP Ranby. In this varied role, you'll provide vital administrative support to a busy multidisciplinary team delivering care across primary care, mental health, and substance misuse services.
You'll be at the heart of our operations, supporting clinic coordination, managing patient records, and acting as a key contact for internal and external teams. This is an exciting chance to work in a dynamic and collaborative environment, contributing to high-quality healthcare in a secure setting.
Please note that this post does not meet the skill level required for a Skilled Worker visa. This salary is below the minimum salary required for sponsorship for a Skilled Worker visa.
Main duties of the job
To provide an efficient, comprehensive administrative service to the Integrated Healthcare Team, supporting the clinical team in the organisation and facilitation of clinics by providing a reception service for patient appointments in the Healthcare Department, as well as maintaining patient records / databases, processing referrals, managing waiting lists and caseload management on SystmOne.
Liaising with external organisations where required, i.e. hospitals, other prisons and partner agencies and colleagues within this prison.
About us
#TeamNottsHC comprises over 11,500 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 100 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Job description
Job responsibilities
The Offender Health Care Group is one of the largest and most successful providers of prison healthcare in the UK. Nottinghamshire Healthcare NHS Foundation Trust provides physical health, mental health and substance misuse services across a number of prisons in the East Midlands, Lincolnshire and Leicestershire.
The Care Group provides healthcare services to seven prisons and a short-term holding facility. As part of this team, youll join a network of over 400 healthcare professionals, with access to peer support, supervision, and excellent learning and development opportunities. We also deliver services as part of the personality disorder pathway, including therapeutic communities within prisons, community and prison personality disorder services, and specialist veteran services.
We are committed to working in partnership with prison services, the National Probation Service, other healthcare providers, and criminal justice system partners to improve health, support justice, and reduce reoffending. The offender health team is passionate about making a difference by delivering consistent, high-quality care in primary care, mental health, and substance misuse servicesequivalent to care provided in the community.
Working in an administrative team within a prison establishment as part of the Offender Health Care Group.
Ability to communicate with patients where there may be barriers to understanding, such as learning needs/language.
Take appropriate action from messages received and ensure that all information is transmitted to relevant parties.
Handling sensitive and sometimes distressing information appropriately, whilst maintaining patient and staff confidentiality.
To communicate complex and sensitive information verbally and in writing with members of the multi disciplinary team.
Maintain patient health care records including computerised systems (SystmOne) and databases.
One vacancy is permanent contract and another one is 12 months fixed term contract (maternity leave cover).
Liaising with external organisations as required, contributing to continuity of care for patients required to attend court, transfer establishments or upon release.
Would you like to work closely with others as part of a wide MDT, including GPs, Psychiatrists, sexual health specialists, Pharmacists, substance misuse experts, RGNs, RMNs, Learning disability nurses, Psychologists and other allied professionals.
Please be advised Nottinghamshire Healthcare NHS Foundation Trust has made the difficult decision to serve notice on its offender health contracts. Over the coming months, we will be working with NHS England on the transition of the services to a new provider. We still need to recruit to these valued positions and welcome your application. But, in line with our values, honesty is important, so please note that if you are successful that in time your employment would move from Nottinghamshire Healthcare NHS Foundation Trust to another provider who would then be your new employer.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Job description
Job responsibilities
The Offender Health Care Group is one of the largest and most successful providers of prison healthcare in the UK. Nottinghamshire Healthcare NHS Foundation Trust provides physical health, mental health and substance misuse services across a number of prisons in the East Midlands, Lincolnshire and Leicestershire.
The Care Group provides healthcare services to seven prisons and a short-term holding facility. As part of this team, youll join a network of over 400 healthcare professionals, with access to peer support, supervision, and excellent learning and development opportunities. We also deliver services as part of the personality disorder pathway, including therapeutic communities within prisons, community and prison personality disorder services, and specialist veteran services.
We are committed to working in partnership with prison services, the National Probation Service, other healthcare providers, and criminal justice system partners to improve health, support justice, and reduce reoffending. The offender health team is passionate about making a difference by delivering consistent, high-quality care in primary care, mental health, and substance misuse servicesequivalent to care provided in the community.
Working in an administrative team within a prison establishment as part of the Offender Health Care Group.
Ability to communicate with patients where there may be barriers to understanding, such as learning needs/language.
Take appropriate action from messages received and ensure that all information is transmitted to relevant parties.
Handling sensitive and sometimes distressing information appropriately, whilst maintaining patient and staff confidentiality.
To communicate complex and sensitive information verbally and in writing with members of the multi disciplinary team.
Maintain patient health care records including computerised systems (SystmOne) and databases.
One vacancy is permanent contract and another one is 12 months fixed term contract (maternity leave cover).
Liaising with external organisations as required, contributing to continuity of care for patients required to attend court, transfer establishments or upon release.
Would you like to work closely with others as part of a wide MDT, including GPs, Psychiatrists, sexual health specialists, Pharmacists, substance misuse experts, RGNs, RMNs, Learning disability nurses, Psychologists and other allied professionals.
Please be advised Nottinghamshire Healthcare NHS Foundation Trust has made the difficult decision to serve notice on its offender health contracts. Over the coming months, we will be working with NHS England on the transition of the services to a new provider. We still need to recruit to these valued positions and welcome your application. But, in line with our values, honesty is important, so please note that if you are successful that in time your employment would move from Nottinghamshire Healthcare NHS Foundation Trust to another provider who would then be your new employer.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Person Specification
Qualifications
Essential
- GCSE Maths and English A - C or equivalent
- RSA Il Typing/word processing or equivalent
- NVQ Level II Business Administration or equivalent
Experience
Essential
- Experience of working in an office environment
Desirable
- An awareness of working in a secure setting
- An awareness of Clinical Administrative Systems
Knowledge
Essential
- Knowledge of IT Systems
- Good understanding of confidentiality
- Ability to prioritise own work load
Desirable
Skills
Essential
- Good verbal/written communication skills
- Excellent IT skills Microsoft packages
- Excellent telephone manner
- Ability to work on own initiative and work as part of a team
Desirable
- Willingness to undertake Customer Service Training
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Person Specification
Qualifications
Essential
- GCSE Maths and English A - C or equivalent
- RSA Il Typing/word processing or equivalent
- NVQ Level II Business Administration or equivalent
Experience
Essential
- Experience of working in an office environment
Desirable
- An awareness of working in a secure setting
- An awareness of Clinical Administrative Systems
Knowledge
Essential
- Knowledge of IT Systems
- Good understanding of confidentiality
- Ability to prioritise own work load
Desirable
Skills
Essential
- Good verbal/written communication skills
- Excellent IT skills Microsoft packages
- Excellent telephone manner
- Ability to work on own initiative and work as part of a team
Desirable
- Willingness to undertake Customer Service Training
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
