Job summary
We are looking for an enthusiastic, highly organised and motivated receptionist, to join our admin team.
The Local Mental Health Teams provide a wide range of services to clients in our Community. The post holder will provide a welcoming and confidential reception service to these clients as well as staff and visitors.
Main duties of the job
The City East Team are looking for an enthusiastic, compassionate and highly motivated receptionist to join us, in a challenging but rewarding role.
Applicants will need to have:
- The ability to work effectively as part of a team, as well as on their own.
- Excellent telephone manner.
- Provide the highest standard of customer care.
- Excellent communication, motivation, organisational skills and an ability to multi task.
- Excellent interpersonal and communication skills.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Job description
Job responsibilities
This Receptionist role is based at LMHT City East, Lavender House
We require an enthusiastic, confident and profession team player to work in our fast paced Reception area. The role mainly entails dealing with a multiplicity of phone calls and ensuring that they are signposted in a timely manner, following clear policy and procedural guidance.
The post holder will be expected to:
- Work as part of a team providing clerical and administrative support
- Provide a welcoming and confidential reception service to clients, staff and visitors.
- Undertake reception duties, including monitoring patients & visitor attendance, dealing with telephone enquiries and incoming mail.
- Receive and make internal and external telephone calls from staff, service users/patients/clients, members of the public and external agencies ensuring message received are appropriately signposted and actioned.
- To undertake any other duties that would be a reasonable expectation of the role.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Job description
Job responsibilities
This Receptionist role is based at LMHT City East, Lavender House
We require an enthusiastic, confident and profession team player to work in our fast paced Reception area. The role mainly entails dealing with a multiplicity of phone calls and ensuring that they are signposted in a timely manner, following clear policy and procedural guidance.
The post holder will be expected to:
- Work as part of a team providing clerical and administrative support
- Provide a welcoming and confidential reception service to clients, staff and visitors.
- Undertake reception duties, including monitoring patients & visitor attendance, dealing with telephone enquiries and incoming mail.
- Receive and make internal and external telephone calls from staff, service users/patients/clients, members of the public and external agencies ensuring message received are appropriately signposted and actioned.
- To undertake any other duties that would be a reasonable expectation of the role.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Person Specification
Qualifications
Essential
- Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience
- NVQ2 Business & Administration or working towards
Desirable
Experience
Desirable
- oExperience of working in an office environment
- oCustomer service experience
- oSystmOne / RiO
Others
Essential
- oAwareness of confidentiality requirements
- oAbility to work as part of a team
Values and Behaviours
Essential
- oAll colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- oAll colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Other
Essential
- Awareness of confidentiality requirements
- Ability to work as part of a team
Skills
Essential
- oGood verbal/written communication skills
- oExcellent IT skills and knowledge of IT systems
- oExcellent telephone manner
Person Specification
Qualifications
Essential
- Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience
- NVQ2 Business & Administration or working towards
Desirable
Experience
Desirable
- oExperience of working in an office environment
- oCustomer service experience
- oSystmOne / RiO
Others
Essential
- oAwareness of confidentiality requirements
- oAbility to work as part of a team
Values and Behaviours
Essential
- oAll colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- oAll colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Other
Essential
- Awareness of confidentiality requirements
- Ability to work as part of a team
Skills
Essential
- oGood verbal/written communication skills
- oExcellent IT skills and knowledge of IT systems
- oExcellent telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
