Job summary
The post holder will provide a high level, efficient, comprehensive and confidential admin support service to Broxtowe and Hucknall Local Mental Health Team within Adult Mental Health in Nottinghamshire.
The roles require an experienced individual who has a flexible approach to work and the ability to prioritise and work on their own initiative. This will include maintaining patient related records/databases making appointments and preparing correspondence.
Main duties of the job
To work as part of a local administrative team. Provide cover in the absence of colleagues and where service demands, this may include cover at other sites.
To undertake office duties including diary management and message management, opening and distributing mail, operation of brought forward systems, dealing with telephone calls and enquiries, production of documents, typing and photocopying, collating of documents and electronic filing as well as general administration support services.
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Job description
Job responsibilities
To carry out all aspects of clerical and administrative support.
Maintain health care records including computerised systems anddatabases.Reception duties including monitoring patients & visitor attendance,dealing with telephone enquiries and incoming mail.To receive and make internal and external telephone calls from staff,service users / patients, members of the public and external agenciesensuring that messages received are appropriately signposted andactioned.
Type correspondence, as required.Co-ordinating healthcare appointments for patients.Word process correspondence including letters, memos and typingreports.
May be required to take notes/minutes at team meetings.
Filing and photocopying, scan and attaching documents.To implement and maintain adequate filing and follow up systems.
Transfer of individual and bulk files for archiving between locationsInput clinical data and maintain.Identify health and safety practices that are appropriate to self andothers.To participate in appropriate training courses and updates in accordancewith mandatory requirements and undertake a personal developmentplan My Annual Review.Working as a team to provide cover for sickness and annual leave, asand when required.To undertake any other duties that would be a reasonable expectation of the role.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Job description
Job responsibilities
To carry out all aspects of clerical and administrative support.
Maintain health care records including computerised systems anddatabases.Reception duties including monitoring patients & visitor attendance,dealing with telephone enquiries and incoming mail.To receive and make internal and external telephone calls from staff,service users / patients, members of the public and external agenciesensuring that messages received are appropriately signposted andactioned.
Type correspondence, as required.Co-ordinating healthcare appointments for patients.Word process correspondence including letters, memos and typingreports.
May be required to take notes/minutes at team meetings.
Filing and photocopying, scan and attaching documents.To implement and maintain adequate filing and follow up systems.
Transfer of individual and bulk files for archiving between locationsInput clinical data and maintain.Identify health and safety practices that are appropriate to self andothers.To participate in appropriate training courses and updates in accordancewith mandatory requirements and undertake a personal developmentplan My Annual Review.Working as a team to provide cover for sickness and annual leave, asand when required.To undertake any other duties that would be a reasonable expectation of the role.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Person Specification
Qualifications
Essential
- Minimum OCR/RSA II typing/word processing or equivalent
- NVQ Level 2 Business Administration or working towards
- GCSE Maths, English and IT grades A-C or equivalent
Desirable
- ECDL or equivalent
- Additional Administrative Qualifications
Work Experience
Essential
- Experience of working within a busy reception/office environment
Desirable
Aptitudes/Skills
Essential
- Good verbal/written communication skills
- Excellent IT skills and knowledge of IT systems
- Excellent telephone manner
Desirable
- SystmOne/RiO experience
- Organisational & Customer Service Skills
- Dealing with Difficult Calls
Other
Essential
- Awareness of confidentiality requirements
- Ability to work as part of a team
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Person Specification
Qualifications
Essential
- Minimum OCR/RSA II typing/word processing or equivalent
- NVQ Level 2 Business Administration or working towards
- GCSE Maths, English and IT grades A-C or equivalent
Desirable
- ECDL or equivalent
- Additional Administrative Qualifications
Work Experience
Essential
- Experience of working within a busy reception/office environment
Desirable
Aptitudes/Skills
Essential
- Good verbal/written communication skills
- Excellent IT skills and knowledge of IT systems
- Excellent telephone manner
Desirable
- SystmOne/RiO experience
- Organisational & Customer Service Skills
- Dealing with Difficult Calls
Other
Essential
- Awareness of confidentiality requirements
- Ability to work as part of a team
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
