Job summary
Please note this post does not meetskilllevel required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above,however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevantskill and paycriteria hereImmigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www.gov.uk)
An exciting opportunity has arisen for an Administration Assistant to join our busy Community Stroke Team based at Stapleford Care Centre, Nottingham.
Care closer to home is becoming integral to the future of the NHS and the Community Health Services (CHS) Division of NottsHC are at the forefront of this exciting journey. Working with our system partners in creating collaborative ways to improve physical health care services, activities and interventions in local communities, which meet the needs of our patients in the places they call home.
We offer various clinical and non-clinical roles, working within supportive teams that encourage us all to work to the best of our abilities to provide the highest quality care.
Being part of an organisation as diverse as NottsHC provides you with great career development opportunities, to be innovative and gives you permission to grow both professionally and personally and really make a difference.
Main duties of the job
This role requires day-to-day provision of an efficient, comprehensive and confidential secretarial and administrative service to our Integrated Community Stroke Multidisciplinary Team of AHP's, together you all make the difference.
To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties (prioritising and generate own work load), which will include:
- Understanding of a range of work procedures and practices, some of which are non routine, which require a base level of theoretical knowledge. This is normally acquired through formal training or equivalent experience.
- To undertake receptionist/telephonist duties, receiving and processing telephone calls, including referrals, which may be urgent, liaising with health professional to correctly process referrals.
- To undertake data inputting duties in line with audit processes to agreed deadlines.
Onsite support will be provided as well as regular supervision.
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Job description
Job responsibilities
We are looking for an Administration Assistant to join our dedicated Community Stroke Team across the South of Nottinghamshire.
This post will allow the successful applicant the opportunity to work within an integrated multi-disciplinary team who providing therapy to patients referred to the Community Stroke Rehabilitation services, including early support stroke rehabilitation. The multidisciplinary team includes Occupational Therapy, Speech and Language Therapy, Physiotherapy, Neuro-Psychology, Assistant Practitioners and Rehabilitation support workers.
As a band 3 Administration Assistant, you will be expected to act as secretarial and administrative support including, but not limited to:
- To undertake administrative and secretarial work as required by the team.
- Providing cover and support, working as a team.
- To deal efficiently with all correspondence, monitoring telephone enquiries and providing information as appropriate.
- To type and compose letters, memoranda and other documentation as required.
- To source and prcis information as required.
- Using Microsoft Excel produce reports, graphs and charts as requested.
- Referral Management
- To convene and attend regular meetings as required, producing agendas and accurate minutes, making all necessary arrangements, including the collation of papers and agenda item.
- To service the monthly team meetings.
- Support the LCTM in the collation of monthly sickness action plan documentation for monitoring purposes
- To maintain an efficient filing system including brought forward items to ensure that deadlines for responses are met.
- To deal with enquiries/visitors.
- To organise events i.e. away days
- To liaise and deal with all external agencies, clients and carers.
- To order stock and non stock items as required.
- To timely input, update maintain information and resolve queries on the patient database.
- Responsible for ensuring that the necessary preparation for clinics is actioned and any follow ups are actioned afterwards.
- Undertake office duties , including filing, faxing, photocopying, dealing with incoming/outgoing mail. Dealing with all telephone calls and associated duties in an efficient and timely manner
- To undertake any other duties that would be a reasonable expectation of the role
We therefore seek a compassionate, dynamic, innovative Administration Assistant to join us to ensure our patients continue to receive exceptional care and we continue to be recognised as a great place to work.
The Community Stroke Team is split into three localities. The base of this role is within in the locality of Nottingham West at Stapleford Care Centre. The team work closely across the localities. You may be required to travel between bases if necessary, to support our evolving and developing service and supporting the team to deliver high quality integrated care.
Working with us will provide you the opportunity to really make a difference in ensuring that quality services are delivered both now and into the future based around the needs of our patients. With a strong focus on quality improvement we continually strive to make a difference, providing an integrated and person-centred approach enabling transformation of services to ensure outstanding delivery of care to the people and communities we serve.
We know that compassionate leadership, which focuses on staff engagement and inclusion, supporting staff well-being and quality will deliver excellent outcomes for patients and therefore adopt a bottom up approach to ensure all staff voices are heard and contribute to strategic and operational improvements, promoting shared ambitions resulting in achievable outcomes.
In this role you will be working with us in the Planned and Proactive care unit , you will become part of the Community Stroke family and be welcomed by an extremely supportive and efficient team who display high levels of quality and compassion to the care they provide.
You will be afforded an informal discussion with a Manager of the service which provides opportunity for you to share your journey to NottsHC and understand how your values align with ours and the factors that motivate you to reinforce a supportive working relationship.
As you settle in you will receive regular, meaningful managerial supervisions and an appraisal within 4 months of commencing in your role to establish how we can support you to be the best version of yourself, whilst achieving your developmental needs and aspirations.
You will have access to internal and external training and quality improvement opportunities and not to mention the wide range of employee benefits NottsHC offer;
- Annual leave of 27 days plus bank holidays (this will increase up to 33 days depending on NHS service and in accordance with A4C terms and conditions)
- Pension scheme
- Flexible working and job share opportunities
- Promotion of a healthy work life balance
- Receivean induction which is tailored to suit your individual needs.
- Salary sacrifice schemes e.g. public transport loans, cycle schemes
- Staff discount schemes e.g. Discounted leisure Centre membership
- Free on-site parking (dependent on site)
- An extensive health and wellbeing package including Occupational Health, Physiotherapy and Staff Counselling services
- Support for carers
Further information regarding NottsHC employee benefits can be found on our website.
The job description and person specification is attached for further information on this position and should you wish to discuss this post further, please contact Claire Lee - Team Lead 07973 656 678 or alternatively claire.lee@nottshc.nhs.uk
If you want to be the Administration Assistant that makes a difference, then we look forward to receiving your application
Job description
Job responsibilities
We are looking for an Administration Assistant to join our dedicated Community Stroke Team across the South of Nottinghamshire.
This post will allow the successful applicant the opportunity to work within an integrated multi-disciplinary team who providing therapy to patients referred to the Community Stroke Rehabilitation services, including early support stroke rehabilitation. The multidisciplinary team includes Occupational Therapy, Speech and Language Therapy, Physiotherapy, Neuro-Psychology, Assistant Practitioners and Rehabilitation support workers.
As a band 3 Administration Assistant, you will be expected to act as secretarial and administrative support including, but not limited to:
- To undertake administrative and secretarial work as required by the team.
- Providing cover and support, working as a team.
- To deal efficiently with all correspondence, monitoring telephone enquiries and providing information as appropriate.
- To type and compose letters, memoranda and other documentation as required.
- To source and prcis information as required.
- Using Microsoft Excel produce reports, graphs and charts as requested.
- Referral Management
- To convene and attend regular meetings as required, producing agendas and accurate minutes, making all necessary arrangements, including the collation of papers and agenda item.
- To service the monthly team meetings.
- Support the LCTM in the collation of monthly sickness action plan documentation for monitoring purposes
- To maintain an efficient filing system including brought forward items to ensure that deadlines for responses are met.
- To deal with enquiries/visitors.
- To organise events i.e. away days
- To liaise and deal with all external agencies, clients and carers.
- To order stock and non stock items as required.
- To timely input, update maintain information and resolve queries on the patient database.
- Responsible for ensuring that the necessary preparation for clinics is actioned and any follow ups are actioned afterwards.
- Undertake office duties , including filing, faxing, photocopying, dealing with incoming/outgoing mail. Dealing with all telephone calls and associated duties in an efficient and timely manner
- To undertake any other duties that would be a reasonable expectation of the role
We therefore seek a compassionate, dynamic, innovative Administration Assistant to join us to ensure our patients continue to receive exceptional care and we continue to be recognised as a great place to work.
The Community Stroke Team is split into three localities. The base of this role is within in the locality of Nottingham West at Stapleford Care Centre. The team work closely across the localities. You may be required to travel between bases if necessary, to support our evolving and developing service and supporting the team to deliver high quality integrated care.
Working with us will provide you the opportunity to really make a difference in ensuring that quality services are delivered both now and into the future based around the needs of our patients. With a strong focus on quality improvement we continually strive to make a difference, providing an integrated and person-centred approach enabling transformation of services to ensure outstanding delivery of care to the people and communities we serve.
We know that compassionate leadership, which focuses on staff engagement and inclusion, supporting staff well-being and quality will deliver excellent outcomes for patients and therefore adopt a bottom up approach to ensure all staff voices are heard and contribute to strategic and operational improvements, promoting shared ambitions resulting in achievable outcomes.
In this role you will be working with us in the Planned and Proactive care unit , you will become part of the Community Stroke family and be welcomed by an extremely supportive and efficient team who display high levels of quality and compassion to the care they provide.
You will be afforded an informal discussion with a Manager of the service which provides opportunity for you to share your journey to NottsHC and understand how your values align with ours and the factors that motivate you to reinforce a supportive working relationship.
As you settle in you will receive regular, meaningful managerial supervisions and an appraisal within 4 months of commencing in your role to establish how we can support you to be the best version of yourself, whilst achieving your developmental needs and aspirations.
You will have access to internal and external training and quality improvement opportunities and not to mention the wide range of employee benefits NottsHC offer;
- Annual leave of 27 days plus bank holidays (this will increase up to 33 days depending on NHS service and in accordance with A4C terms and conditions)
- Pension scheme
- Flexible working and job share opportunities
- Promotion of a healthy work life balance
- Receivean induction which is tailored to suit your individual needs.
- Salary sacrifice schemes e.g. public transport loans, cycle schemes
- Staff discount schemes e.g. Discounted leisure Centre membership
- Free on-site parking (dependent on site)
- An extensive health and wellbeing package including Occupational Health, Physiotherapy and Staff Counselling services
- Support for carers
Further information regarding NottsHC employee benefits can be found on our website.
The job description and person specification is attached for further information on this position and should you wish to discuss this post further, please contact Claire Lee - Team Lead 07973 656 678 or alternatively claire.lee@nottshc.nhs.uk
If you want to be the Administration Assistant that makes a difference, then we look forward to receiving your application
Person Specification
Qualifications
Essential
- Typing/word processing qualification to RSA/OCR III standard or equivalent level of experience
- Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 3 or proven practical experience
Experience
Essential
- Minute Taking
- Extensive working experience of Microsoft office packages including Excel
- Scheduling/diary management
- Experience of working in an office environment
- Experience of working with computer databases
- Knowledge of medical/healthcare terminology
Desirable
- Community Healthcare experience
- Experience of system one
Contractual Requirements
Essential
- Ability to travel between trust sites as and when required
Skills
Essential
- Excellent interpersonal/communication skills, including excellent written and oral skills.
- Good numeracy and literacy skills.
- Team player
- Ability to work on own initiative
- Excellent organisational skills
- Excellent time management skills.
- Evidence of ability to work flexibly
- Experience of dealing with people, to maintain a high level of customer care
- Evidence of a positive and enabling attitude, skilled communicator and negotiator and ability to develop relationships across a range of services
- Advanced keyboard skills
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: oTrust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Person Specification
Qualifications
Essential
- Typing/word processing qualification to RSA/OCR III standard or equivalent level of experience
- Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 3 or proven practical experience
Experience
Essential
- Minute Taking
- Extensive working experience of Microsoft office packages including Excel
- Scheduling/diary management
- Experience of working in an office environment
- Experience of working with computer databases
- Knowledge of medical/healthcare terminology
Desirable
- Community Healthcare experience
- Experience of system one
Contractual Requirements
Essential
- Ability to travel between trust sites as and when required
Skills
Essential
- Excellent interpersonal/communication skills, including excellent written and oral skills.
- Good numeracy and literacy skills.
- Team player
- Ability to work on own initiative
- Excellent organisational skills
- Excellent time management skills.
- Evidence of ability to work flexibly
- Experience of dealing with people, to maintain a high level of customer care
- Evidence of a positive and enabling attitude, skilled communicator and negotiator and ability to develop relationships across a range of services
- Advanced keyboard skills
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: oTrust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
