Job summary
We have an exciting opportunity for someone with the right experience to join the expanding Notts HC Patient Safety Team. Whose role is in improving and embedding a safety culture in the journey of an improving organisation who are focused on providing the best care. The job purpose for the Patient Safety Investigator /Reviewer is to facilitate and complete a range of learning responses to patient safety incidents and undertake Patient Safety Incident Investigations (PSII) within the Mental Health, Forensic and Community Health Services Care Group. Integral to the post is working directly with families / carers and service users.
The Patient Safety Incident Investigator/Reviewer will undertake robust patient safety incident investigations by working with a range of internal and external stakeholders to investigate, analyse and use credible evidence-based intelligence to agree and present findings using the agreed methods within the Trust's PSIRP. The outcome will be the identification of systems learning from a patient safety incident that will guide sustainable clinical risk reduction and quality improvement of services, ensuring that a restorative, just and learning culture and human factors principles are maintained
Facilitate and complete a range of learning responses to patient safety incidents within all Care Groups.
Main duties of the job
The post holder will take responsibility for complex patient safety incident investigations and obtaining assurance that organisational learning has been developed and shared where appropriate. The investigations will predominately work across the Mental Health Care Group to identify, embed learning and improving patient safety.
Working as part of the Patient Safety Team, lead PSIIs and co-ordinate and contribute to other high level investigations (e.g. Independent Homicide Reviews) using a systems based approach incorporating human factors analysis and writing reports.
The post holder will take responsibility for identified learning responses and actions to patient safety incidents. Generating investigation findings and recommendations which improve patient safety.
Work to the NHSE Patient Safety Incident Response Framework (PSIRF) standards Patient Safety Incident Response Plan (PSIRP), recognising local and national priorities.
Use a systems based approach when undertaking reviews and investigations of patient safety incidents.
To enhance and promote quality improvement of services provided through evidence based practice, ensuring that systems and processes are in place to support this whilst incorporating best practice and national service guidelines.
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Job description
Job responsibilities
Work to the NHSE Patient Safety Incident Response Framework (PSIRF) standards Patient Safety Incident Response Plan (PSIRP), recognising local and national priorities.
Use a systems based approach when undertaking reviews and investigations of patient safety incidents.
To enhance and promote quality improvement of services provided through evidence based practice, ensuring that systems and processes are in place to support this whilst incorporating best practice and national service guidelines.
Understand the complexities of mental health practice and services.
Produce reports that patients, families, carers and staff value, trust and respect.
Signpost those who need further support post incident appropriately including families, carers, significant others and staff.
Escalate any emerging and urgent clinical risk patient safety issues appropriately.
Liaising with professional leads to ensure specialist advice and knowledge is sought during the process of investigation. Lead on communication with carers and significant others throughout the serious incident investigation process.
Facilitate feedback of completed investigation reports and associated learning to operational and clinical leads and associated clinical teams. The post holder will be required to proactively engage with staff at all levels and disciplines, across a full range of media, both within and external to the Trust in order to undertake this role effectively.
Adhere to strict confidentiality and has the ability to prioritise and work on own initiative
Job description
Job responsibilities
Work to the NHSE Patient Safety Incident Response Framework (PSIRF) standards Patient Safety Incident Response Plan (PSIRP), recognising local and national priorities.
Use a systems based approach when undertaking reviews and investigations of patient safety incidents.
To enhance and promote quality improvement of services provided through evidence based practice, ensuring that systems and processes are in place to support this whilst incorporating best practice and national service guidelines.
Understand the complexities of mental health practice and services.
Produce reports that patients, families, carers and staff value, trust and respect.
Signpost those who need further support post incident appropriately including families, carers, significant others and staff.
Escalate any emerging and urgent clinical risk patient safety issues appropriately.
Liaising with professional leads to ensure specialist advice and knowledge is sought during the process of investigation. Lead on communication with carers and significant others throughout the serious incident investigation process.
Facilitate feedback of completed investigation reports and associated learning to operational and clinical leads and associated clinical teams. The post holder will be required to proactively engage with staff at all levels and disciplines, across a full range of media, both within and external to the Trust in order to undertake this role effectively.
Adhere to strict confidentiality and has the ability to prioritise and work on own initiative
Person Specification
Physical requirements
Essential
- Requirement for sitting in a restricted position for a considerable part of the working day
- Requirement for travelling to other sites a few times a week
Qualifications
Essential
- Educated to Degree level or equivalent level of knowledge and experience
- Highly specialist knowledge of managing complex investigation processes to diploma level equivalent
- To hold a registered clinical qualification
- PSII/ SEIPs investigation training or willing to work towards.
- Level 1 and Level 2 patient safety syllabus
Training
Essential
- Ability to sensitively handle conflict
- Experience of systems based training
Experience
Essential
- Experience of working at a senior level within a quality, risk management and patient safety incident investigation role
- Experience and understanding of the NHS Patient Safety Incident Response Framework.
- Experience of undertaking system investigations of patient safety incidents.
- Experience of working within mental health settings.
- Experience of leading, developing and delivering training.
- Extensive experience in report writing.
- Experience of facilitating significant event reviews.
- Experience of presentation skills using a variety of media/styles.
- Experience of working with IT systems.
- Experience of engaging with services
Desirable
- Experience in the training of staff
- Relevant experience working within patient safety
Knowledge
Essential
- Highly specialist knowledge of managing complex investigation processes
- Ability to liaise effectively with people at all levels of the organisation as well as with service users and carers.
- The ability to work independently and autonomously.
- Attention to detail.
- Ability to work to pre-determined time scales and adapt to changing, sensitive and challenging situations.
- Computer literate: experience and skill in working with RIO, Sytem1 and other Trust recording mechanisms.
- Ability to produce written reports to high standard.
- Knowledge of key policies and strategies influencing Quality and Risk Management.
- Knowledge of clinical governance and assurance systems in relation to Risk Management
- Ability to work well with supervision.
- Knowledge and understanding of the role of the CQC and the rights of the Commissioners in their requirements from incident investigation and management
- Significant knowledge of the diversity of organisation and the service delivery
- Knowledge of clinical and corporate procedures, pathways and good practice.
Skills
Essential
- High level report writing skills
- Ability to analyse and interpret complex data and/or information
- Excellent investigation, administration, organisational and communication skills.
- Excellent time management, i.e., proven track record of completing work tasks to time.
- Self-administering and possession of IT skills- email, word processing, excel, systems use
- Able to represent Trust at Coroners' Court
Contractual Requirements
Essential
- Ability to travel across Trust sites
- Requirement to undertake breakaway training
Person Specification
Physical requirements
Essential
- Requirement for sitting in a restricted position for a considerable part of the working day
- Requirement for travelling to other sites a few times a week
Qualifications
Essential
- Educated to Degree level or equivalent level of knowledge and experience
- Highly specialist knowledge of managing complex investigation processes to diploma level equivalent
- To hold a registered clinical qualification
- PSII/ SEIPs investigation training or willing to work towards.
- Level 1 and Level 2 patient safety syllabus
Training
Essential
- Ability to sensitively handle conflict
- Experience of systems based training
Experience
Essential
- Experience of working at a senior level within a quality, risk management and patient safety incident investigation role
- Experience and understanding of the NHS Patient Safety Incident Response Framework.
- Experience of undertaking system investigations of patient safety incidents.
- Experience of working within mental health settings.
- Experience of leading, developing and delivering training.
- Extensive experience in report writing.
- Experience of facilitating significant event reviews.
- Experience of presentation skills using a variety of media/styles.
- Experience of working with IT systems.
- Experience of engaging with services
Desirable
- Experience in the training of staff
- Relevant experience working within patient safety
Knowledge
Essential
- Highly specialist knowledge of managing complex investigation processes
- Ability to liaise effectively with people at all levels of the organisation as well as with service users and carers.
- The ability to work independently and autonomously.
- Attention to detail.
- Ability to work to pre-determined time scales and adapt to changing, sensitive and challenging situations.
- Computer literate: experience and skill in working with RIO, Sytem1 and other Trust recording mechanisms.
- Ability to produce written reports to high standard.
- Knowledge of key policies and strategies influencing Quality and Risk Management.
- Knowledge of clinical governance and assurance systems in relation to Risk Management
- Ability to work well with supervision.
- Knowledge and understanding of the role of the CQC and the rights of the Commissioners in their requirements from incident investigation and management
- Significant knowledge of the diversity of organisation and the service delivery
- Knowledge of clinical and corporate procedures, pathways and good practice.
Skills
Essential
- High level report writing skills
- Ability to analyse and interpret complex data and/or information
- Excellent investigation, administration, organisational and communication skills.
- Excellent time management, i.e., proven track record of completing work tasks to time.
- Self-administering and possession of IT skills- email, word processing, excel, systems use
- Able to represent Trust at Coroners' Court
Contractual Requirements
Essential
- Ability to travel across Trust sites
- Requirement to undertake breakaway training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
