Job summary
The post holder will provide a high level, efficient, comprehensive, and confidential administrative support service to City North Local Adult Mental Health in Nottingham.
In our very busy patient focus service as a receptionist, the role requires an individual who has an outgoing, friendly, and confident personality to deal with a range of clients attending our service. The priority will be to provide an excellent communication service over the telephone and face to face. Signposting and taking accurate messages, the individual must therefore have a flexible approach to work and the ability to prioritise and work on their own initiative.
Please note this post does not meetskilllevel required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above,however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevantskill and paycriteria hereImmigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www.gov.uk)
Main duties of the job
To work as part of a local administrative team the role will be primarily to meet and greet clients from our reception area. This will involve receiving incoming calls and taking messages as well as dealing with clients visiting the service and responding to their needs.
The role will also include basic office duties as well as opening and distributing mail, data entry, photocopying, electronic filing as well as general administration support to the clinical team.
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Job description
Job responsibilities
The post holder will be working within the Adult Mental Health team as a Receptionist duties ; monitoring patients & visitor attendance, co-ordinating healthcare appointments for patients.
To receive and make internal and external telephone calls from staff, service users / patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.
Managing and disseminating incoming mail.
To implement and maintain adequate filing and follow up systems. Filing, photocopying, scanning and uploading documents.
Transfer of individual and bulk files for archiving between locations
Data entry and typing correspondence using Microsoft packages.
Working as a team to provide cover for sickness and annual leave, as and when required.
Identify health and safety practices that are appropriate to self and others.
To participate in appropriate training courses and updates in accordancewith mandatory requirements and undertake a personal developmentplan My Annual Review.
To undertake any other duties that would be a reasonable expectation of the role.
Please note this post does not meet skill level required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band2 or above, however please note not all Band 2 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevant skill and pay criteria here Immigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www.gov.uk)
Job description
Job responsibilities
The post holder will be working within the Adult Mental Health team as a Receptionist duties ; monitoring patients & visitor attendance, co-ordinating healthcare appointments for patients.
To receive and make internal and external telephone calls from staff, service users / patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.
Managing and disseminating incoming mail.
To implement and maintain adequate filing and follow up systems. Filing, photocopying, scanning and uploading documents.
Transfer of individual and bulk files for archiving between locations
Data entry and typing correspondence using Microsoft packages.
Working as a team to provide cover for sickness and annual leave, as and when required.
Identify health and safety practices that are appropriate to self and others.
To participate in appropriate training courses and updates in accordancewith mandatory requirements and undertake a personal developmentplan My Annual Review.
To undertake any other duties that would be a reasonable expectation of the role.
Please note this post does not meet skill level required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band2 or above, however please note not all Band 2 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevant skill and pay criteria here Immigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www.gov.uk)
Person Specification
Qualifications
Essential
- Minimum OCR/RSA II typing/word processing or equivalent
- NVQ Level 2 Business Administration or working towards
Desirable
Work Experience
Essential
- Experience of working within an reception/office environment
Aptitudes/Skills
Essential
- Good verbal/written communication skills
- Excellent IT skills and knowledge of IT systems
- Excellent telephone manner
Desirable
Other
Essential
- Awareness of confidentiality requirements
- Ability to work as part of a team
Values and Behaviours
Essential
- All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Person Specification
Qualifications
Essential
- Minimum OCR/RSA II typing/word processing or equivalent
- NVQ Level 2 Business Administration or working towards
Desirable
Work Experience
Essential
- Experience of working within an reception/office environment
Aptitudes/Skills
Essential
- Good verbal/written communication skills
- Excellent IT skills and knowledge of IT systems
- Excellent telephone manner
Desirable
Other
Essential
- Awareness of confidentiality requirements
- Ability to work as part of a team
Values and Behaviours
Essential
- All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
