Job summary
This role requires the post holder to provide an efficient and comprehensive secretarial/administrative support service based at Marlow House, City North Local Mental Health Team.
The role requires an experienced and professional individual who has a flexible approach and the ability to prioritise and work on their own initiative.
Applicants must be IT literate and proficient in Microsoft Word and Excel, highly organised and be able to consistently demonstrate high levels of accuracy and attention to detail, work well with others and enjoy working without supervision and as part of a team, as well as highly organised. You should have a passion for providing a quality service and a track record of adding value to a workplace
Please note that this post may not meet the pay and skill level required for a Skilled worker visa
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa and also does not appear on the shortage occupation list for healthcare and education.
Inthese circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Main duties of the job
The post holder will be working within the Adult Mental Health team. The post holder will be involved in Team meetings for example business, referral and admin meetings to offer an admin support function. The post holder will support with the teams performance data. The main responsibility of the role is to provide administrative support to the clinical team. Duties will include typing letters, audio typing, room bookings, minute taking, booking appointments using the Trust database system and holding electronic diaries. Ideally, you should be flexible to cover other responsibilities to meet the demands of the service.
The post involves speaking to service users, carers and other agencies. You will be expected to be a team player.
Applicants must possess a typing/word processing qualification to at least RSA III/OCR equivalent, educated to NVQ Level 3 or equivalent. You will work under the direct supervision of the Admin Team Leader and have the ability to prioritise own work within tight deadlines.
Excellent communication skills, both written and verbal, are essential for this post.
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Job description
Job responsibilities
Excellent communication and organisational skills are essential within this role. This will involve the regular contact and exchange of confidential, sensitive information between, staff, patients, carers and internal/external agencies.
Maintain a position of integrity at all times whilst appreciating the need for a high level of confidentiality when dealing with patient/carer information and issues appertaining to this post, in line with Caldicott principles, the Data Protection Act and any new legislation arising in the future. Communicating in a manner and keeping accurate and complete records that are consistent with relevant legislation, policies and procedures.
Typing/Word processing qualification to RSA/OCR III standard or equivalent level of experience
Be proficient in the use of IT systems including Microsoft Office Excel, Outlook, Word, Database & internal systems including Patient and staff Information systems
Good general education including English Language and Maths to GCSE or equivalent
Accurate minute taking skills
Ability to meet deadlines
Ability to work on own initiative
Excellent organisational skills
Team player
Understanding of data protection and maintaining strict confidentiality
Excellent communication skills
Excellent telephone manner
Experience of working in a customer-facing role
Experience of working in a busy environment
Please note this post does not meet skill level required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above, however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevant skill and pay criteria here Immigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www
Job description
Job responsibilities
Excellent communication and organisational skills are essential within this role. This will involve the regular contact and exchange of confidential, sensitive information between, staff, patients, carers and internal/external agencies.
Maintain a position of integrity at all times whilst appreciating the need for a high level of confidentiality when dealing with patient/carer information and issues appertaining to this post, in line with Caldicott principles, the Data Protection Act and any new legislation arising in the future. Communicating in a manner and keeping accurate and complete records that are consistent with relevant legislation, policies and procedures.
Typing/Word processing qualification to RSA/OCR III standard or equivalent level of experience
Be proficient in the use of IT systems including Microsoft Office Excel, Outlook, Word, Database & internal systems including Patient and staff Information systems
Good general education including English Language and Maths to GCSE or equivalent
Accurate minute taking skills
Ability to meet deadlines
Ability to work on own initiative
Excellent organisational skills
Team player
Understanding of data protection and maintaining strict confidentiality
Excellent communication skills
Excellent telephone manner
Experience of working in a customer-facing role
Experience of working in a busy environment
Please note this post does not meet skill level required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above, however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevant skill and pay criteria here Immigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www
Person Specification
Qualifications
Essential
- OCR/text processing level III or equivalent in typing
- Educated to NVQ Level 3 standard or equivalent
Desirable
Experience
Essential
- Databases
- Microsoft office experience
- Working as part of a team and working unsupervised
- Previous secretarial / administration experience
- Working within a high level customer service role
- Minute taking
Desirable
- RIO/patient database inputting
Skills
Essential
- Clear and effective communication skills
- Time management skills
- Ability to work without direction supervision
- Ability to communicate with clients, carers, staff and visitors in an appropriate manner
- Excellent telephone manner
- Ability to follow instruction and guidelines
Values & Behaviours
Essential
- Act in line with Notts Health Care NHS Foundation Trust Values (Trust Honesty Respect Compassion Teamwork
Training
Essential
- Microsoft office packages eg Database, Excel, Word, Powerpoint
- Minute taking experience
Desirable
Knowledge
Essential
- Knowledge of Confidentiality and the Data Protection Act
Desirable
- Knowledge of CQUIN targets
- Working knowledge of the NHS
Contractual Requirements
Essential
- To work in different localities / bases throughout Nottinghamshire - providing cover and assistance wherever necessary
Desirable
Person Specification
Qualifications
Essential
- OCR/text processing level III or equivalent in typing
- Educated to NVQ Level 3 standard or equivalent
Desirable
Experience
Essential
- Databases
- Microsoft office experience
- Working as part of a team and working unsupervised
- Previous secretarial / administration experience
- Working within a high level customer service role
- Minute taking
Desirable
- RIO/patient database inputting
Skills
Essential
- Clear and effective communication skills
- Time management skills
- Ability to work without direction supervision
- Ability to communicate with clients, carers, staff and visitors in an appropriate manner
- Excellent telephone manner
- Ability to follow instruction and guidelines
Values & Behaviours
Essential
- Act in line with Notts Health Care NHS Foundation Trust Values (Trust Honesty Respect Compassion Teamwork
Training
Essential
- Microsoft office packages eg Database, Excel, Word, Powerpoint
- Minute taking experience
Desirable
Knowledge
Essential
- Knowledge of Confidentiality and the Data Protection Act
Desirable
- Knowledge of CQUIN targets
- Working knowledge of the NHS
Contractual Requirements
Essential
- To work in different localities / bases throughout Nottinghamshire - providing cover and assistance wherever necessary
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
