Job summary
This post is eligible for a Golden Hello payment of £2,750 for new starters who are external to the Trust. This is payable in 3 instalments over a 2 year period. This payment is only eligible to new starters who do not already hold a contract of employment with the Trust.
We have a fantastic opportunity for a highly motivated Senior Wireless Network Engineer who has the enthusiasm and ability to work in a challenging but equally rewarding Digital Services Department as part of Nottinghamshire Healthcare NHS Foundation Trust.
Our Trusts clinical services are provided across 100 + sites in the East Midlands and a vital part of providing these services is the voice infrastructure. Our aim is to deliver a high quality, robust network service for patients, staff and guests. This role is an opportunity to be one of the members of a team of skilled engineers who are responsible for this.
Working as a third line engineer in the Network Team you will be focused on keeping the Wireless infrastructure operational and secure. Proactively monitoring services, coordinating responses to incidents, service requests and supporting a wide variety of projects.
This is a customer focused role requiring good technical and communication skills along with the ability to operate independently when required.
Main duties of the job
As part of the Network Team, you will be the subject matter lead responsible for the day-to-day support, maintenance and development of the Trusts Wireless Network infrastructure and systems to provide a high quality secure service for patients, staff and guests.
Development of services through innovation is important to the trust and part of this role includes being technical lead for Network and Digital services projects liaising with internal and external suppliers and partners. The role also provides operational technical support, assisting the Network Engineers in problem management within the network team, supervising and mentoring them as required.
The Digital Services department provides out of hours support and the Network Team members are required to be part of this.
A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.
About us
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Job description
Job responsibilities
You will be joining a growing team of 2nd and 3rd line engineers in maintaining services across Trust sites within the Digital Services department. The Trust has an ambitious strategy to use Information and Communications Technologies to radically change the way it delivers its services to patients. This includes the need to enable clinicians to use electronic patient records all the time when they see, diagnose, review, treat and communicate with or about patients regardless of where they are working from.
The Trusts current data, Voice and Wireless network covers over 100 sites located mainly in Nottinghamshire with sites in South Yorkshire, Lincolnshire, Derbyshire, and Leicestershire. Proven design, installation and administration experience of enterprise wireless solutions along with a good working knowledge of wireless principles and technologies essential to the role. The Trust is currently standardised on CISCO wireless enterprise solutions and services so relevant experience on this vendor is beneficial.
A key part of this role is the day-to-day Operational coordination of the service liaising with service desk, digital services colleagues, support services and suppliers to maintain the best possible service to our users and patients.
This role is to be the subject matter expert for Wireless Network services within the Trust and as any technology advances, you will need to have a keen interest in developing these systems to support the Trusts IT estate.
The Senior Network Specialist Wireless role will require you to:
- Assist the Network Manager with key development issues and projects.
- Provide the Wireless administration functions across the Trust to maximise system up-time including the monitoring of all appliances.
- Conduct 2nd and 3rd line BAU tasks including installation, configuration, and fault diagnosis of wireless network services.
- Conduct or supervise comprehensive RF surveys of sites including accurate documentation.
- As the subject matter expert this role will assist the Network Manager, in conjunction with the Trusts solutions architecture team, in the design, development and implementation of IT Network Wireless Infrastructure following best practices.
- Assist the Network Manager in procurement of new solutions and services.
- Implement and maintain the highest standards of security and resilience for all corporate and clinical systems.
- Ensure that helpdesk and technical staff are informed of real time technical issues and changes as they arise.
- Assist and support junior technical staff in a manner that encourages and motivates them to deliver a high-quality service to the organisations that the Digital ServicesHIS supports.
- Assist the Network Manager in managing disaster recovery operations in the event of a breakdown or failure.
- Help maintain a life history Inventory of all the Trusts Information Technology hardware and software.
- Assist in the maintenance of Trust Network services documentation including wired and wireless network topology and wireless heat maps to ensure they are always accurate and available.
- Conduct diagnostic checks on the wireless services hardware and software identifying faults and performing recovery procedures in the event of component failure.
- Test and commission new wireless configurations and services before they are added to the network to ensure compatibility.
- Support services provided by Partner organisations including new provisions, ceases and monitor all wireless services.
- Supervise, Support and mentor in an operational environment the network engineers on wireless services, acting as the focal point for any technical or process related queries.
- Provide incident and problem management support and reports in the triaging of wireless systems.
- Participate in ongoing development of asset support procedures and provide asset inventory reports as required. Provide reports as needed to satisfy management requests and analysis information.
- Deputise or represent the Network manager if requested.
Job description
Job responsibilities
You will be joining a growing team of 2nd and 3rd line engineers in maintaining services across Trust sites within the Digital Services department. The Trust has an ambitious strategy to use Information and Communications Technologies to radically change the way it delivers its services to patients. This includes the need to enable clinicians to use electronic patient records all the time when they see, diagnose, review, treat and communicate with or about patients regardless of where they are working from.
The Trusts current data, Voice and Wireless network covers over 100 sites located mainly in Nottinghamshire with sites in South Yorkshire, Lincolnshire, Derbyshire, and Leicestershire. Proven design, installation and administration experience of enterprise wireless solutions along with a good working knowledge of wireless principles and technologies essential to the role. The Trust is currently standardised on CISCO wireless enterprise solutions and services so relevant experience on this vendor is beneficial.
A key part of this role is the day-to-day Operational coordination of the service liaising with service desk, digital services colleagues, support services and suppliers to maintain the best possible service to our users and patients.
This role is to be the subject matter expert for Wireless Network services within the Trust and as any technology advances, you will need to have a keen interest in developing these systems to support the Trusts IT estate.
The Senior Network Specialist Wireless role will require you to:
- Assist the Network Manager with key development issues and projects.
- Provide the Wireless administration functions across the Trust to maximise system up-time including the monitoring of all appliances.
- Conduct 2nd and 3rd line BAU tasks including installation, configuration, and fault diagnosis of wireless network services.
- Conduct or supervise comprehensive RF surveys of sites including accurate documentation.
- As the subject matter expert this role will assist the Network Manager, in conjunction with the Trusts solutions architecture team, in the design, development and implementation of IT Network Wireless Infrastructure following best practices.
- Assist the Network Manager in procurement of new solutions and services.
- Implement and maintain the highest standards of security and resilience for all corporate and clinical systems.
- Ensure that helpdesk and technical staff are informed of real time technical issues and changes as they arise.
- Assist and support junior technical staff in a manner that encourages and motivates them to deliver a high-quality service to the organisations that the Digital ServicesHIS supports.
- Assist the Network Manager in managing disaster recovery operations in the event of a breakdown or failure.
- Help maintain a life history Inventory of all the Trusts Information Technology hardware and software.
- Assist in the maintenance of Trust Network services documentation including wired and wireless network topology and wireless heat maps to ensure they are always accurate and available.
- Conduct diagnostic checks on the wireless services hardware and software identifying faults and performing recovery procedures in the event of component failure.
- Test and commission new wireless configurations and services before they are added to the network to ensure compatibility.
- Support services provided by Partner organisations including new provisions, ceases and monitor all wireless services.
- Supervise, Support and mentor in an operational environment the network engineers on wireless services, acting as the focal point for any technical or process related queries.
- Provide incident and problem management support and reports in the triaging of wireless systems.
- Participate in ongoing development of asset support procedures and provide asset inventory reports as required. Provide reports as needed to satisfy management requests and analysis information.
- Deputise or represent the Network manager if requested.
Person Specification
Qualifications Academic / Craft / Professional
Essential
- Educated to degree level or at least 3 years relevant work experience at a similar level.
- Vendor certification to professional level
Desirable
- Degree in computer science or related subject.
- CISCO Certified CCNP
- ITIL foundation certificate
- Prince2 Foundation Certificate
Training
Essential
- Evidence of continuing professional development pertaining to the post.
Experience
Essential
- Significant experience of working on 2nd and 3rd line fault resolution for wireless network related incidents.
- Significant experience in design, development and implementation of wireless network infrastructure and best practices across a large organization.
- Experience in supervising technical staff.
- Significant Experience of managing technical projects, scope, design and go live support
- Experience in the financial aspects of IT including procurement, invoicing, and billing.
- Experience of Managing relationships with 3rd party partners and suppliers.
Desirable
- Experience in troubleshooting Cisco wireless network infrastructure.
- Experience in the administration and configuration of Cisco infrastructure.
- Experience in other ICT disciplines including Windows Server, VMware and desktop technologies.
- Experience managing non-wireless network technologies within an enterprise environment.
Knowledge
Essential
- Advanced knowledge of wireless technologies and associated management tools.
- Working knowledge of ITIL best practices.
Desirable
- Knowledge of non-wireless networking technologies.
- Good knowledge of network security technologies.
- Understanding of IPAM, DNS and DHCP products and services.
- Awareness of GDPR.
- Understanding of the current issues impacting on the NHS.
Skills
Essential
- Ability to work without supervision for protracted periods and to self-prioritise and organise own work schedules.
- Background in translating business requirements into workable product and deployment designs
- Customer focused.
- Ability to analyse, investigate and resolve complex ICT queries.
- Able to communicate with all grades of staff through papers, reports and through verbal presentations and briefings.
Physical Requirements
Essential
- Have the physical ability to lift heavy network equipment into position.
- Be able to travel between locations is an essential part of the role and can be physically demanding due to the urban and rural areas covered.
Contractual Requirements
Essential
- Work up to 37.5 hours per week.
- Must be available to take part in out of hours support arrangements for network infrastructure.
- A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.
Person Specification
Qualifications Academic / Craft / Professional
Essential
- Educated to degree level or at least 3 years relevant work experience at a similar level.
- Vendor certification to professional level
Desirable
- Degree in computer science or related subject.
- CISCO Certified CCNP
- ITIL foundation certificate
- Prince2 Foundation Certificate
Training
Essential
- Evidence of continuing professional development pertaining to the post.
Experience
Essential
- Significant experience of working on 2nd and 3rd line fault resolution for wireless network related incidents.
- Significant experience in design, development and implementation of wireless network infrastructure and best practices across a large organization.
- Experience in supervising technical staff.
- Significant Experience of managing technical projects, scope, design and go live support
- Experience in the financial aspects of IT including procurement, invoicing, and billing.
- Experience of Managing relationships with 3rd party partners and suppliers.
Desirable
- Experience in troubleshooting Cisco wireless network infrastructure.
- Experience in the administration and configuration of Cisco infrastructure.
- Experience in other ICT disciplines including Windows Server, VMware and desktop technologies.
- Experience managing non-wireless network technologies within an enterprise environment.
Knowledge
Essential
- Advanced knowledge of wireless technologies and associated management tools.
- Working knowledge of ITIL best practices.
Desirable
- Knowledge of non-wireless networking technologies.
- Good knowledge of network security technologies.
- Understanding of IPAM, DNS and DHCP products and services.
- Awareness of GDPR.
- Understanding of the current issues impacting on the NHS.
Skills
Essential
- Ability to work without supervision for protracted periods and to self-prioritise and organise own work schedules.
- Background in translating business requirements into workable product and deployment designs
- Customer focused.
- Ability to analyse, investigate and resolve complex ICT queries.
- Able to communicate with all grades of staff through papers, reports and through verbal presentations and briefings.
Physical Requirements
Essential
- Have the physical ability to lift heavy network equipment into position.
- Be able to travel between locations is an essential part of the role and can be physically demanding due to the urban and rural areas covered.
Contractual Requirements
Essential
- Work up to 37.5 hours per week.
- Must be available to take part in out of hours support arrangements for network infrastructure.
- A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
