Job summary
An exciting opportunity has arisen for a Team Leader for the phlebotomy service in Nottingham West. This is a new role and the post holder will be required to provide a lead role with the responsibility for the day-to- day management of staff and the coordination of an efficient and effective service.
The service provides phlebotomy cover for GP practices across Nottingham West - both within clinics and patients own homes and the post holder will also be required to to confident an competent in the collection of venous blood samples.
You will require a full driving licence and the use of a car as you will be required to travel across the locality for both clinics and home visits.
Main duties of the job
We are looking for looking for someone who is dynamic, flexible and enthusiastic to lead, manage and coordinate the phlebotomy service. You will have previous experience of leading and managing a team and be able to demonstrate your ability to manage and coordinate the service to ensure its smooth running. Excellent communication and interpersonal skills are essential for this role.
You will be confident and confident in all aspects of venepuncture and be able to cover all aspects of the clinical element of the role. There is an expectation that 50% of the time you will be clinical and be able to support staff with competency documents to assess that practice is safe and up to date.
You will be responsible for coordination of the staff rota, approving annual leave, managing sickness and absence and ensuring training is completed. You will ensure that the team have access to clinical supervision and ensure all staff are supported.
There will be a requirement to have regular liaison with GP practice staff relating to the clinics and provision of visits . You will need to be confident in the use of IT including system one and ICE and will be responsible for the accurate collection of data for reporting.
You will be responsible to respond to any clinical concerns or complaints that are raised. Working closely with the locality lead to report any concerns or issues within the service and provide suggestions on ways in which improvements can be made.
About us
We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.
We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.
Do you want to make a difference?
Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?
Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career.
Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.
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Job description
Job responsibilities
-
Lead, manage and coordinate the phlebotomy service.
-
Deliver high quality care to patients in the community and clinic setting ensuring the collection of venous blood samples is as per policy
-
Maintain accurate and contemporaneous documentation to ensure timely, effective communication and data collection.
- Train and supervise the staff, providing daily support and advice in relation to duties and responsibilities.
-
Undertake regular 1:1 supervision sessions and annual Personal Appraisal and Development reviews (PAD) with staff.
-
To monitor all incidents involving accidents or complaints and implement appropriate action plans.
Job description
Job responsibilities
-
Lead, manage and coordinate the phlebotomy service.
-
Deliver high quality care to patients in the community and clinic setting ensuring the collection of venous blood samples is as per policy
-
Maintain accurate and contemporaneous documentation to ensure timely, effective communication and data collection.
- Train and supervise the staff, providing daily support and advice in relation to duties and responsibilities.
-
Undertake regular 1:1 supervision sessions and annual Personal Appraisal and Development reviews (PAD) with staff.
-
To monitor all incidents involving accidents or complaints and implement appropriate action plans.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of experience of staff management
- Able to demonstrate literacy and numeracy
- Competence in Phlebotomy and assessment of skills
Experience
Essential
- Experience of working with people and meeting their needs
- Experience of day-to-day line management and performance management of staff
- Working within phlebotomy team
- Experience of working in a healthcare environment
- Experience of working in a team setting
- Experience of audit and research activities in relation to service development
- Experience of recruitment and selection of staff
Knowledge
Essential
- Extensive knowledge of Microsoft Office, including Microsoft Word and Excel, Schedule, email and databases
Skills
Essential
- Excellent verbal and non-verbal communication skills to communicate effectively with a wide range of people in different situations
- Ability to work independently and as part of a multi-disciplinary team
- Ability to make decisions on a regular basis
- Ability to prioritise workload and delegate tasks as appropriate
- Excellent telephone manner
- Ability to type and input data accurately
- Ability to write and present reports/information accurately and clearly
- Ability to deal with patient complaints and staffing issues
- Well organised
- Reliable and conscientious
- Ability to cope in a busy environment
- Be sensitive, patient and non-judgemental
- Be motivated and enthusiastic
- Good timekeeping
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of experience of staff management
- Able to demonstrate literacy and numeracy
- Competence in Phlebotomy and assessment of skills
Experience
Essential
- Experience of working with people and meeting their needs
- Experience of day-to-day line management and performance management of staff
- Working within phlebotomy team
- Experience of working in a healthcare environment
- Experience of working in a team setting
- Experience of audit and research activities in relation to service development
- Experience of recruitment and selection of staff
Knowledge
Essential
- Extensive knowledge of Microsoft Office, including Microsoft Word and Excel, Schedule, email and databases
Skills
Essential
- Excellent verbal and non-verbal communication skills to communicate effectively with a wide range of people in different situations
- Ability to work independently and as part of a multi-disciplinary team
- Ability to make decisions on a regular basis
- Ability to prioritise workload and delegate tasks as appropriate
- Excellent telephone manner
- Ability to type and input data accurately
- Ability to write and present reports/information accurately and clearly
- Ability to deal with patient complaints and staffing issues
- Well organised
- Reliable and conscientious
- Ability to cope in a busy environment
- Be sensitive, patient and non-judgemental
- Be motivated and enthusiastic
- Good timekeeping
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
