Job summary
We are recruiting for either a Band 4 Temporary Staffing Officer or a Band 5 Temporary Staffing Advisor. The appointment will be made according to experience.
About Temporary Staffing:
When vacancies cannot be filled by permanent staff, bank workers work flexibly to cover ad hoc shifts across the organisation's wide geography, acting as the Trust's frontline defence before shifts go out to external agencies. The Temporary Staffing team provides an essential service in managing these bookings, recruiting workers, ensuring training compliance, and providing support to managers and bank workers. Where bank cannot fill, they are then responsible for escalation to agency and ensuring that suppliers fill ad hoc shifts and long term placements.
About the Temporary Staffing Advisor role:
You will be responsible for co-ordinating the team, including managing the nursing bank and working with agency placements, seeing bookings through from request through to arranging payment to the agency for time worked. This post is additionally a new, hybrid post as we are also encouraging applications from Registered Mental Health Nurses to provide clinical support, training and supervision for our bank HCA workforce (however this is not a requirement for you to apply). You will be part of a team acting as a first point of contact for queries relating to temporary workers, liaising with a variety of internal and external stakeholders.
Main duties of the job
About the Temporary Staffing Officer role:
In this role, you will support the day-to-day provision and completion of work, while maintaining compliance and accuracy of processes. You will help manage and maintain effective recruitment, training and allocation of bank workers across the organisation, while also managing a portfolio of agency placements. This role will help support the team ensuring best practice overall, and support the team Advisors in allocation of work and upholding a high standard of practice.
You will be based at Duncan Macmillan House in Mapperley and required to work shifts of 8-4, 9-5 and 12-8 as well as Saturday mornings as part of a rota, with out of hours and other regular shifts to be worked from home.
You will be responsible for supporting all elements of bank and agency workstreams, ensuring accuracy and best practice across all internal processes. You will support in maintaining training compliance for bank, support the recruitment of new bank workers, monitor and manage agency placements around the Trust and more.
Internal and external secondments to support your career development are welcomed!
About us
We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.
We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.
Do you want to make a difference?
Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?
Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.
Follow us on Facebook and Twitter @NottsHealthcare
Job description
Job responsibilities
You will be based at primarily at Duncan Macmillan House (with scope for remote working once upskilled) and required to work core hours of Mon-Fri 8-4. Flexibility to work outside of these may be required as necessary to support the wider teams weekday 8-8 and Saturday 9-12 opening hours.
Working in the Temporary Staffing team:
You will support existing bank workers, support recruitment of new bank workers, monitor and manage agency placements, support reduction of agency spend and more. You will be working to fill vacancies, action shift bookings, answer phone calls, produce reports and respond to emails all in a fast-paced environment as part of a friendly, hard-working team so experience of working in a busy office is a must.
The roles require an approachable, enthusiastic individual with excellent verbal and written communication skills and the confidence and diplomacy to challenge others to maintain policy and procedure and negotiate rates. Excellent IT skills, knowledge of Microsoft Office packages and the ability to work as part of a team are essential. The successful candidate will have a good head for numbers and a systematic and methodical approach to their work, in addition to a polite and engaging telephone manner.
Previous experience of working within the NHS in a temporary staffing team and working knowledge of NHS agency frameworks and NHSi agency rules and cap rates are desirable, however training will be provided.
Please see attached job description and person specification for full details.
Job description
Job responsibilities
You will be based at primarily at Duncan Macmillan House (with scope for remote working once upskilled) and required to work core hours of Mon-Fri 8-4. Flexibility to work outside of these may be required as necessary to support the wider teams weekday 8-8 and Saturday 9-12 opening hours.
Working in the Temporary Staffing team:
You will support existing bank workers, support recruitment of new bank workers, monitor and manage agency placements, support reduction of agency spend and more. You will be working to fill vacancies, action shift bookings, answer phone calls, produce reports and respond to emails all in a fast-paced environment as part of a friendly, hard-working team so experience of working in a busy office is a must.
The roles require an approachable, enthusiastic individual with excellent verbal and written communication skills and the confidence and diplomacy to challenge others to maintain policy and procedure and negotiate rates. Excellent IT skills, knowledge of Microsoft Office packages and the ability to work as part of a team are essential. The successful candidate will have a good head for numbers and a systematic and methodical approach to their work, in addition to a polite and engaging telephone manner.
Previous experience of working within the NHS in a temporary staffing team and working knowledge of NHS agency frameworks and NHSi agency rules and cap rates are desirable, however training will be provided.
Please see attached job description and person specification for full details.
Person Specification
Qualifications
Essential
- Educated to Degree level, or who has equivalent, relevant work experience OR Knowledge of a full range of secretarial procedures acquired through NVQ Level 4 or proven practical experience.
Desirable
- IM&T related qualifications
- Ongoing personal / professional development
Experience
Essential
- Significant NHS experience, to include working with clinical staff.
- Proven excellent written and verbal communication skills.
- Experience of reporting and collating a variety of datasets.
- Experience of managing and developing internal processes and procedures.
Desirable
- Knowledge and experience of working within an NHS Trust bank or NHSP team.
- Experience of inputting data into IT systems.
- Experience of supporting projects.
- Experience managing invoices, purchase orders and other paperwork and financial elements relating to staff procurement.
Knowledge
Essential
- Excellent knowledge and experience of using Microsoft Word, Excel and Outlook.
- An awareness and knowledge of the purpose of Trust banks and of NHS staffing issues and reasons for bank usage.
- Knowledge of working laws including European Working Time Directive and the impact on Trust workers.
- An awareness and knowledge of NHS staffing issues and reasons for agency usage.
Desirable
- Knowledge and experience of Allocate HealthRoster and/or BankStaff
- Knowledge and understanding of payroll and payroll processes.
- Knowledge of frameworks, cap rates and reporting requirements from NHS Improvement pertaining to agencies.
Skills
Essential
- Ability to communicate clearly with staff at all levels.
- Team player able to work enthusiastically and collaboratively as part of a team.
- Ability to cultivate effective working relationships with internal and external stakeholders.
Desirable
- Ability to co-ordinate a busy team workload and ensure completion of projects to target.
Person Specification
Qualifications
Essential
- Educated to Degree level, or who has equivalent, relevant work experience OR Knowledge of a full range of secretarial procedures acquired through NVQ Level 4 or proven practical experience.
Desirable
- IM&T related qualifications
- Ongoing personal / professional development
Experience
Essential
- Significant NHS experience, to include working with clinical staff.
- Proven excellent written and verbal communication skills.
- Experience of reporting and collating a variety of datasets.
- Experience of managing and developing internal processes and procedures.
Desirable
- Knowledge and experience of working within an NHS Trust bank or NHSP team.
- Experience of inputting data into IT systems.
- Experience of supporting projects.
- Experience managing invoices, purchase orders and other paperwork and financial elements relating to staff procurement.
Knowledge
Essential
- Excellent knowledge and experience of using Microsoft Word, Excel and Outlook.
- An awareness and knowledge of the purpose of Trust banks and of NHS staffing issues and reasons for bank usage.
- Knowledge of working laws including European Working Time Directive and the impact on Trust workers.
- An awareness and knowledge of NHS staffing issues and reasons for agency usage.
Desirable
- Knowledge and experience of Allocate HealthRoster and/or BankStaff
- Knowledge and understanding of payroll and payroll processes.
- Knowledge of frameworks, cap rates and reporting requirements from NHS Improvement pertaining to agencies.
Skills
Essential
- Ability to communicate clearly with staff at all levels.
- Team player able to work enthusiastically and collaboratively as part of a team.
- Ability to cultivate effective working relationships with internal and external stakeholders.
Desirable
- Ability to co-ordinate a busy team workload and ensure completion of projects to target.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
