Job summary
The post holder will provide a high level, efficient, comprehensive and confidential admin support service to the Nottingham City North Team within Adult Mental Health
This role requires an experienced individual who has a flexible approach to work and the ability to prioritise and work on their own initiative whilst working in a busy reception.
Main duties of the job
This role will be based at Marlow House, Basford, Nottingham.
The main duties will be to act as first point of contact by meeting and greeting service users, carers and visitors to the team ensuring their needs are met by providing an efficient reception service, signposting and assisting with their needs. As well as providing a professional reception service, the role will involve receiving incoming calls and providing an efficient and confidential messaging service.
About us
We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.
We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.
Do you want to make a difference?
Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?
Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.
Follow us on Facebook and Twitter @NottsHealthcare
Job description
Job responsibilities
This role requires the post holder to provide an efficient and comprehensive administrative service for the department. This will include maintaining patient related records, reception duties including monitoring patients and visitor attendance, dealing with telephone enquiries and incoming mail. Typing correspondence as required and working together as a team.
Job description
Job responsibilities
This role requires the post holder to provide an efficient and comprehensive administrative service for the department. This will include maintaining patient related records, reception duties including monitoring patients and visitor attendance, dealing with telephone enquiries and incoming mail. Typing correspondence as required and working together as a team.
Person Specification
Administration Qualifications
Essential
- Typing equivalent qualification OCR/RSA typing or word processing
- NVQ2 Qualification or working towards.
Desirable
- ECDL or equivalent
- NVQ2 Business or working towards
Work Experience
Essential
- Experience of working in an office/reception environment
Apptitudes / Skills
Essential
- Good Verbal / written communication skills
- IT Skills and knowledge of IT systems
- Excellent telephone manner
Desirable
Other
Essential
- Awareness of confidentiality requirements
- Ability to work as part of a team
Person Specification
Administration Qualifications
Essential
- Typing equivalent qualification OCR/RSA typing or word processing
- NVQ2 Qualification or working towards.
Desirable
- ECDL or equivalent
- NVQ2 Business or working towards
Work Experience
Essential
- Experience of working in an office/reception environment
Apptitudes / Skills
Essential
- Good Verbal / written communication skills
- IT Skills and knowledge of IT systems
- Excellent telephone manner
Desirable
Other
Essential
- Awareness of confidentiality requirements
- Ability to work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
