Somerset NHS Foundation Trust

Team Administrator

The closing date is 17 March 2026

Job summary

The Children and Young People's Neurodevelopmental Service (CYPNP) is a well-established multidisciplinary team working across Somerset. We provide neurodevelopmental assessments for young people seeking self-understanding around Autism and/or ADHD, as well as post-diagnostic care for those with an ADHD diagnosis. Based at the Community Families Hub in central Taunton, we are seeking an enthusiastic and organised Band 2 Team Administrator to join our friendly and busy team.

This is a fantastic opportunity to contribute to a service that makes a real difference in the lives of children, young people, and their families. You will be supported by experienced Band 3 administrators and the Admin Team Lead, and will play a key role in ensuring the smooth running of our administrative processes.

Main duties of the job

As a Team Administrator in the Children and Young People's Neurodevelopmental Service, you'll be a key part of a supportive team helping young people across Somerset access Autism and ADHD assessments and care.

Based at the Community Families Hub in Taunton, you'll work closely with Band 3 administrators and the Admin Team Lead to ensure smooth day-to-day operations. Your role will involve:

  • Communicating with families and professionals via phone, email, and face-to-face.
  • Managing referrals, booking appointments, and sending out clinical correspondence.
  • Maintaining accurate patient records and updating key information.
  • Supporting the team with general admin tasks such as filing, printing, and data entry.
  • Attending team meetings and contributing to service improvements.

You'll be expected to work within NHS and Trust values, showing empathy, professionalism, and a commitment to excellent patient care. This is a busy but rewarding role where your organisational skills and attention to detail will make a real difference.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Details

Date posted

03 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time

Reference number

184-OL-GR-3424

Job locations

Community Families Hub

East Reach House

Taunton

Somerset

TA1 3EN


Job description

Job responsibilities

  • Communicate professionally with families, colleagues, and external contacts via phone, email, and in person.
  • Manage day-to-day correspondence and coordinate patient information.
  • Review and upload referrals, send letters, and manage incoming communications.
  • Book and manage appointments in line with clinical requests.
  • Maintain accurate patient records and update key demographic information.
  • Support the team with general administrative tasks such as filing, printing, and data entry.
  • Participate in team meetings and contribute to service improvement initiatives.
  • Uphold Trust values and NHS standards to ensure excellent patient experience.

Job description

Job responsibilities

  • Communicate professionally with families, colleagues, and external contacts via phone, email, and in person.
  • Manage day-to-day correspondence and coordinate patient information.
  • Review and upload referrals, send letters, and manage incoming communications.
  • Book and manage appointments in line with clinical requests.
  • Maintain accurate patient records and update key demographic information.
  • Support the team with general administrative tasks such as filing, printing, and data entry.
  • Participate in team meetings and contribute to service improvement initiatives.
  • Uphold Trust values and NHS standards to ensure excellent patient experience.

Person Specification

Qualifications

Essential

  • Good standard of general educationMust be able to communicate in English Language, both written and verbally appropriate to the post

Desirable

  • RSA/OCR III WP/Typing or equivalentDiploma/Level 3 in Business Administration or equivalentECDL or equivalent

Experience

Essential

  • Administrative experiencePrevious NHS administration experienceWord processing

Desirable

  • Audio typing

Additional Criteria

Essential

  • Ability to multi taskAbility to organise own timeAccurate and timely presentation of information

Desirable

  • Advanced keyboard skillsAble to cope in a busy working environmentMinute taking and transcribing (or be willing to undertake training)
Person Specification

Qualifications

Essential

  • Good standard of general educationMust be able to communicate in English Language, both written and verbally appropriate to the post

Desirable

  • RSA/OCR III WP/Typing or equivalentDiploma/Level 3 in Business Administration or equivalentECDL or equivalent

Experience

Essential

  • Administrative experiencePrevious NHS administration experienceWord processing

Desirable

  • Audio typing

Additional Criteria

Essential

  • Ability to multi taskAbility to organise own timeAccurate and timely presentation of information

Desirable

  • Advanced keyboard skillsAble to cope in a busy working environmentMinute taking and transcribing (or be willing to undertake training)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Community Families Hub

East Reach House

Taunton

Somerset

TA1 3EN


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Community Families Hub

East Reach House

Taunton

Somerset

TA1 3EN


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Mary Trotman

mary.trotman@somersetft.nhs.uk

07553625192

Details

Date posted

03 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time

Reference number

184-OL-GR-3424

Job locations

Community Families Hub

East Reach House

Taunton

Somerset

TA1 3EN


Supporting documents

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