Outpatient Appointment Administrator

Job summary

As an Outpatient Appointments Administrator you will receive training and guidance in order to provide support to Outpatient Appointments Teams at County Hall.

You will be responsible for a variety of tasks including the booking and monitoring of outpatient appointments both in a call centre / back office administrative role. You will also assist with managing patient referrals in line with key performance indicators, and providing quality customer service to our patients and colleagues.

The post holder is required to adhere to Trust Policies and maintain the Trusts values and core standards.

Main duties of the job

Taking inbound and making outbound telephone calls, taking appropriate action where necessary.Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.Use hospital systems to manage patient's appointments ensuring data protection is adhered to at all times.Participate in team and Trust meetings as requested.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.