Receptionist/Administrator

Job summary

The Starling HIV Service (also known as The Starling Clinic) at Musgrove Park Hospital in Taunton is a free and confidential NHS outpatient service providing comprehensive care, treatment, and support for individuals living with HIV across Somerset. Known for delivering high-quality clinical care, the service offers a full range of support including HIV diagnosis, routine follow-up, antiretroviral therapy, PrEP access, and health monitoring. The team works in close partnership with SWISH (Somerset-Wide Integrated Sexual Health Service) and the Eddystone Trust to provide seamless integration between clinical and psychosocial care.

We are looking for a highly organised and professional Receptionist/Administrator to join this supportive team. This is a rewarding opportunity to contribute to an inclusive and compassionate service that supports some of the most vulnerable individuals in our community. A key focus of this role will be supporting the digitisation of patient records, helping modernise our systems and improve care access across the county.

Join us in providing compassionate and inclusive care for people living with HIV across Somerset. If you're ready to play a key part in a dynamic and modernising healthcare service, we'd love to hear from you.

Main duties of the job

This role involves providing professional and courteous communication with patients, colleagues, and external contacts via telephone, written correspondence, and face-to-face interactions. You will manage daily correspondence, respond to queries, take messages for the specialty team, and ensure timely follow-up. A key responsibility is liaising with multidisciplinary teams to coordinate and maintain accessible patient information. You will also manage clinic bookings, communicate directly with patients regarding appointments and follow-ups, and ensure accurate scheduling using the clinic template.

Administrative duties include prioritising your workload, attending team and Trust meetings, and supporting the wider Sexual Health admin team to meet targets. You'll handle patient-related documents, escalate urgent items to clinicians, and maintain accurate filing. Additional tasks include preparing agendas, taking and circulating meeting minutes, and ensuring the timely flow of patient information. Maintaining confidentiality and assisting with patient check-in and check-out are essential to delivering a high-quality service.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.