Integrated Discharge Coordinator

Job summary

To provide general clerical and administrative support to the Administration Lead / Integrated discharge team.

The team member will also provide flexible administrative support as required and requested by the Manager to support service requirements.The post requires flexibility and the ability to provide a wide range of administrative and typist duties as the services develop.

Main duties of the job

There is a need to be a team member with the expectation that you have an understanding of the patient journey, through working closely with clinical teams supporting the patient through their discharge pathway.

The role is to provide a consistently high level of customer service over the telephone whilst maintaining confidentiality, along with an efficient and complete administrative support service to the Administration Lead and Integrated Discharge Team.

You will provide administration and clerical duties as a member of an integrated multi-disciplinary team who provide care to patients.

You will be the point of contact for all administrative issues relating to either the discharge hub or lounge dependent on scenario. You will work as part of a multi-disciplinary team and provide expertise in the proactive management of the patient pathway receiving referrals to support discharge processes whilst being managed in a timely manner.

The work is fast-paced and can be complex but you will have the opportunity to support our patients and make sure they receive the best possible care. To do this you will need to be able to work in a calm, logical way and be able to multi-task as each day can be different and challenging.

To work as part of the clerical team but also be able to occasionally work on own initiative when colleagues are absent.

To work in a busy office with frequent interruptions from staff or telephone calls.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.