Job summary
We are looking for a proactive and dedicated Maternity Administrator/Receptionist to join our dynamic Maternity Services team at Musgrove Park Hospital. This is a vital front-facing role where you'll support women and their families, acting as the first point of contact across all areas of the Maternity Unit, including the Delivery Suite, Bracken, Fern and Willow Wards, and the Antenatal Clinic.
You will play a key part in ensuring the smooth running of maternity services through effective communication, accurate data management, and high-quality administrative support. This is an excellent opportunity for someone with strong organisational skills, a compassionate nature, and a passion for providing excellent patient support.
We are looking for administrators who are flexible and able to work across a 7-day rota, which includes a combination of long shifts from 08:00 to 20:00, Monday to Friday, and 09:00 to 17:00 on Saturdays and Sundays.
If you're organised, detail-oriented, and passionate about supporting maternity care, we'd love to hear from you.
Main duties of the job
Work collaboratively with midwives and healthcare professionals in the daily operations of all maternity service areas.
Register, admit, and discharge patients using multiple systems (Maxims, BadgerNet, MEDWAY, etc.).
Maintain accurate and timely data entry of maternity records and birth data.
Welcome and direct patients and visitors, providing information and reassurance when needed.
Manage follow-up appointments, clinic bookings, and patient records.
Train and support new reception team members.
Keep reception areas tidy, well-stocked, and operating smoothly.
Use Microsoft Office applications to manage spreadsheets, reports, and communications.
Respond to telephone, in-person, and email enquiries with professionalism and confidentiality.
Provide cross-cover and additional shift support during staff absence or high-demand periods.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Job responsibilities
This post supports the coordination and implementation of administrative processes across the maternity unit. The role requires high levels of accuracy, discretion, and adaptability. You'll be a vital part of a multi-disciplinary team, responsible for:
- Patient Administration: Handling the end-to-end administration of maternity patients' journeys--registering, admitting, transferring, and discharging patients using hospital systems.
- Systems Use: Using clinical IT systems (Maxims, BadgerNet, Epro, RIS) for data input, appointment booking, and record updates.
- Communication: Acting as a key liaison between staff, patients, and their families, ensuring clear and compassionate communication at all times. This includes answering enquiries and sometimes dealing with sensitive situations or distressed individuals.
- Clerical Support: Supporting the admin team with mail distribution, photocopying, filing, document preparation, and stock control.
- Service Development: Assisting with data analysis, audits, and the creation of reports to support service improvements.
- Teamwork: Covering shifts as required and contributing to a collaborative, supportive work culture in a busy clinical environment.
- Governance and Compliance: Ensuring all activities comply with confidentiality, safeguarding, data protection, and Trust policy standards.
Job description
Job responsibilities
This post supports the coordination and implementation of administrative processes across the maternity unit. The role requires high levels of accuracy, discretion, and adaptability. You'll be a vital part of a multi-disciplinary team, responsible for:
- Patient Administration: Handling the end-to-end administration of maternity patients' journeys--registering, admitting, transferring, and discharging patients using hospital systems.
- Systems Use: Using clinical IT systems (Maxims, BadgerNet, Epro, RIS) for data input, appointment booking, and record updates.
- Communication: Acting as a key liaison between staff, patients, and their families, ensuring clear and compassionate communication at all times. This includes answering enquiries and sometimes dealing with sensitive situations or distressed individuals.
- Clerical Support: Supporting the admin team with mail distribution, photocopying, filing, document preparation, and stock control.
- Service Development: Assisting with data analysis, audits, and the creation of reports to support service improvements.
- Teamwork: Covering shifts as required and contributing to a collaborative, supportive work culture in a busy clinical environment.
- Governance and Compliance: Ensuring all activities comply with confidentiality, safeguarding, data protection, and Trust policy standards.
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths.
Desirable
- NVQ Level 2/3 in Business Administration or equivalent qualification.
- Microsoft Office Specialist certification or equivalent IT qualification.
Experience
Essential
- Previous experience in an administrative or secretarial role.
- Experience working with the general public in a professional capacity.
- Strong data entry and keyboard skills with high attention to detail.
- Demonstrates understanding of confidentiality and data protection requirements.
- Proficient in Microsoft Office applications, particularly Word and Excel.
Desirable
- Experience working in a healthcare or NHS setting.
- Experience in booking appointments and managing clinic schedules.
- Competence in using Excel to create and manage data spreadsheets or reports.
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths.
Desirable
- NVQ Level 2/3 in Business Administration or equivalent qualification.
- Microsoft Office Specialist certification or equivalent IT qualification.
Experience
Essential
- Previous experience in an administrative or secretarial role.
- Experience working with the general public in a professional capacity.
- Strong data entry and keyboard skills with high attention to detail.
- Demonstrates understanding of confidentiality and data protection requirements.
- Proficient in Microsoft Office applications, particularly Word and Excel.
Desirable
- Experience working in a healthcare or NHS setting.
- Experience in booking appointments and managing clinic schedules.
- Competence in using Excel to create and manage data spreadsheets or reports.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
