Helpdesk Operative - Bank

Job summary

To provide a high quality, professional administration service to the Estates and Facilities directorate.

Supporting the operation of an efficient and well-organised helpdesk, ensuring a smooth experience for our service users while contributing to a comfortable and welcoming hospital environment.

The core role will be to provide a friendly, efficient, customer focused administration, helpdesk service for the directorate, supporting achievement of local and wider Trust objectives comprising providing a professional service to staff, contractors, and visitors ensuring they are appropriately assisted whether via face to face, telephone or other method.

Should you wish to discuss this opportunity further, please get in touch.

Main duties of the job

Main duties of the role includes logging of maintenance tickets, taking phone call queries, and regular communication with estates and facilities department managers.

Liaise with Trust customers and internal/external maintenance providers. To provide administrative support for the Estates and Facilities Helpdesk, to include calls for Medical Electronics, Soft and Hard Facilities.

Assist with the staff ID badge process, ensure requests are handled promptly and efficiently and ID badges are produced in compliance with Somerset NHS Trust policies and standards.

The post holder will need a flexible approach to work and be able to respond to changing priorities and maintain confidentiality and discretion with certain tasks.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.