Outpatient Clinic Administrator

Job summary

As an Outpatient Clinic Administrator you will receive training and guidance in order to provide support to Outpatient Admin Departments at Musgrove Park Hospital.

The post holder is required to cover reception duties in Outpatient settings providing support to the clinical teams who see patients in that area. Tasks may include checking in of patients, collecting and updating patient demographics, assisting with patients checking in on automated systems, answering patient queries, preparing patient notes for clinic, scanning and verifying clinic correspondence, and booking of outpatient appointments. The post holder is required to adhere to Trust Policies and maintain the Trusts values and core standards.

Main duties of the job

Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face.

Report any complaints/comments or requests to the Outpatient Clinic Supervisor immediately. Have the knowledge and knowhow of when to refer to PALS.

Dealing with queries from consultants and other Trust staff and to have the initiative to know when help from a more senior staff member is required.

Working within set work patterns, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to the Outpatient Clinic Supervisor.

Work flexibly across the department as required.

Booking outpatient appointments according to the specialities booking rules and guidelines.

Entering and retrieving data from hospital computer systems.

Shredding of confidential waste.

Keep an organised and tidy office environment

Data quality validation under supervision.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.