Somerset NHS Foundation Trust

Integrated Community Stroke Service Administrator

The closing date is 28 May 2025

Job summary

Do you want to be part of an exciting and growing service?

Our Integrated Community Stroke Service (ICSS) delivers intensive rehabilitation within patients' homes, clinics and group settings using state-of-the-art mobile technology, ensuring patients are kept at the centre of all decisions, goals, intervention and discharge plans. Our aim is to broaden access to our stroke patients across Somerset and specialist inpatient and ongoing community stroke rehabilitation.

The team consists of Occupational Therapists, Physiotherapists, Nurses, Speech and Language Therapists, Psychologists and Rehabilitation Assistants who jointly provide patient centered specialist rehabilitation to patients.

To support this service, we have the opportunity for a dynamic, motivated and experienced additional administrator to work as part of the team and contribute to the efficient countywide service.

The post-holder will work as part of a team providing comprehensive administrative services including receiving and processing referrals, telephone duties, typing of correspondence and reports and the organisation of client appointments including creation and posting of relevant letters and forms.

Main duties of the job

The post holder will work as part of the countywide Integrated Community Stroke Service.

The Integrated Community Stroke Service enables the accelerated discharge of Stroke and Acquired Brain Injury patients usually to their own home or normal place of residence from district or community hospitals.

The post-holder will work as part of a team providing comprehensive administrative services including:

*Administer and coordinate referrals processes

*Clinically targeted data collection

*Clinical administration

*Clinical Data input into RiO system

*Creating and updating Excel spreadsheets

*E Roster administration and maintenance (if required to )

*Telephone duties

*Word processing

*Scanning

*Filing

*Dealing with incoming and outgoing mail

*Arranging appointments

*Ordering of equipment

*Booking rooms

*Use electronic dictation.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Details

Date posted

14 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Permanent

Working pattern

Part-time

Reference number

184-OL-BL-2482

Job locations

South Petherton Hospital

Bernard Way

South Petherton

Somerset

TA13 5EF


Job description

Job responsibilities

Please see attached comprehensive Job Description for a full list of duties and the personal specification

Job description

Job responsibilities

Please see attached comprehensive Job Description for a full list of duties and the personal specification

Person Specification

Qualifications

Essential

  • RSA/OCR Stage III or equivalent in Word Processing or typing
  • GCSE English (C grade minimum)
  • Training in the use of PowerPoint and Excel
  • & digital dictation

Desirable

  • ECDL, CLAIT or equivalent
  • NVQ level 3 in administration

Experience

Essential

  • Experience of setting up and maintaining office systems and procedures that support smooth running of the department

Desirable

  • Experience of working in an NHS setting
  • Audio typing experience

Additional Criteria

Essential

  • SKILLS & ABILITIES
  • Proven teamwork experience
  • Ability to manage diaries and organise meetings, appointments and training
  • Ability to provide and receive complex
  • information of a confidential and sensitive manner
  • Ability to take minutes and transcribe in draft form
  • Good all round IT skills
  • Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic.
  • Listens to others' views respecting and valuing individual patient needs.
  • Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members.
  • Ability to recognise and manage challenging situations in a calm and professional manner.
  • Able to take instruction and direction and work effectively as part of a team.
  • Ability to record and retrieve information on charts/paper and electronic patient records
  • High standards of written communication skills with the ability to use email and internet.
  • Ability to undertake PMVA training to required level for role.
  • Shorthand/note taking skills
Person Specification

Qualifications

Essential

  • RSA/OCR Stage III or equivalent in Word Processing or typing
  • GCSE English (C grade minimum)
  • Training in the use of PowerPoint and Excel
  • & digital dictation

Desirable

  • ECDL, CLAIT or equivalent
  • NVQ level 3 in administration

Experience

Essential

  • Experience of setting up and maintaining office systems and procedures that support smooth running of the department

Desirable

  • Experience of working in an NHS setting
  • Audio typing experience

Additional Criteria

Essential

  • SKILLS & ABILITIES
  • Proven teamwork experience
  • Ability to manage diaries and organise meetings, appointments and training
  • Ability to provide and receive complex
  • information of a confidential and sensitive manner
  • Ability to take minutes and transcribe in draft form
  • Good all round IT skills
  • Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic.
  • Listens to others' views respecting and valuing individual patient needs.
  • Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members.
  • Ability to recognise and manage challenging situations in a calm and professional manner.
  • Able to take instruction and direction and work effectively as part of a team.
  • Ability to record and retrieve information on charts/paper and electronic patient records
  • High standards of written communication skills with the ability to use email and internet.
  • Ability to undertake PMVA training to required level for role.
  • Shorthand/note taking skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

South Petherton Hospital

Bernard Way

South Petherton

Somerset

TA13 5EF


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

South Petherton Hospital

Bernard Way

South Petherton

Somerset

TA13 5EF


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Sue Wilkinson

Sue.Wilkinson@somersetFT.nhs.uk

07876740190

Details

Date posted

14 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Permanent

Working pattern

Part-time

Reference number

184-OL-BL-2482

Job locations

South Petherton Hospital

Bernard Way

South Petherton

Somerset

TA13 5EF


Supporting documents

Privacy notice

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