Job summary
We are looking for a highly motivated and organised booking officer to join our friendly team.
You will provide a full and comprehensive administrative service for the booking of all new and follow up appointments for patients accessing treatment and ambulatory clinic appointments.
Good organisational skills required to manage our booking systems efficiently.
Main duties of the job
Reception duties
Booking Appointments
Liaising with clinical teams
Face to face contact with patients
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and life
NHS pension scheme for long-term financial security
Generous annual leave allowance to recharge and relax
A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Job responsibilities
For more information regarding duties and responsibilities, please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For more information regarding duties and responsibilities, please see the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- 5 GCSEs or equivalent qualifications including English Language Grade A B C.
- NVQ level in Business Administration or Customer Service or equivalent.
Desirable
- Previous experience in health care establishment.
Experience
Essential
- Proven experience of providing customer focused service.
- Proven experience in an administrative role within the NHS or other healthcare setting.
- Proficient IT skills including keyboard skills and experience of Microsoft packages.
- Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate.
Additional Criteria
Essential
- Communicate articulately and sensitively with good written English
- Ability to develop and maintain professional working relations with colleagues
- Ability to plan, organise and prioritise workload in a methodical manner
- Ability to give clear instructions to members of the team
- Ability to meet deadlines
- Good attention to detail and ability to problem solve
- Able to work on own initiative
- Good telephone manner with friendly and approachable manner
- Tactful and diplomatic
- Reliable and consistent
- Demonstrate an ability to work within a team
- Ability to follow policies and procedures
- Commitment to service development and achieving a high quality service
- Respect the dignity and rights of the patient and observe the Code of Confidentiality.
- Able and motivated to be flexible to the requirements of the service need
- Required to spend a considerable period of working day sitting in front of a VDU
Person Specification
Qualifications
Essential
- 5 GCSEs or equivalent qualifications including English Language Grade A B C.
- NVQ level in Business Administration or Customer Service or equivalent.
Desirable
- Previous experience in health care establishment.
Experience
Essential
- Proven experience of providing customer focused service.
- Proven experience in an administrative role within the NHS or other healthcare setting.
- Proficient IT skills including keyboard skills and experience of Microsoft packages.
- Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate.
Additional Criteria
Essential
- Communicate articulately and sensitively with good written English
- Ability to develop and maintain professional working relations with colleagues
- Ability to plan, organise and prioritise workload in a methodical manner
- Ability to give clear instructions to members of the team
- Ability to meet deadlines
- Good attention to detail and ability to problem solve
- Able to work on own initiative
- Good telephone manner with friendly and approachable manner
- Tactful and diplomatic
- Reliable and consistent
- Demonstrate an ability to work within a team
- Ability to follow policies and procedures
- Commitment to service development and achieving a high quality service
- Respect the dignity and rights of the patient and observe the Code of Confidentiality.
- Able and motivated to be flexible to the requirements of the service need
- Required to spend a considerable period of working day sitting in front of a VDU
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
