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Diagnostic Services Receptionist

Somerset NHS Foundation Trust

The closing date is 14 May 2025

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Job summary

To be the first point of contact for patients coming into the Radiology department for an appointment.

Main duties of the job

Deal with day to day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.

Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.

Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.

Greet patients with a professional and courteous manor.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Date posted

30 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year

Contract

Permanent

Working pattern

Full-time

Reference number

184-OL-PU-2476

Job locations

Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT


Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

Essential

  • Grade C English
  • Grade C IT
  • Work experience within the public sector.
  • Work experience on Reception

Desirable

  • Multi-tasking, time management and organisation.
  • Work experience within the public sector.
  • Work experience on Reception.

Experience

Essential

  • Work experience within the public sector.
  • Work experience on Reception.
  • Flexibility, telephone and interpersonal skills in regards to patient service.

Desirable

  • Ability to work in a team or under own initiative.
  • Ability to work in a team or under own initiative.

Additional Criteria

Essential

  • Work experience within the public sector.
  • Work experience within the public sector.
  • Multi-tasking, time management and organisation.

Desirable

  • Willingness to use technology to improve standards of car and support to our patients at al times.
Person Specification

Qualifications

Essential

  • Grade C English
  • Grade C IT
  • Work experience within the public sector.
  • Work experience on Reception

Desirable

  • Multi-tasking, time management and organisation.
  • Work experience within the public sector.
  • Work experience on Reception.

Experience

Essential

  • Work experience within the public sector.
  • Work experience on Reception.
  • Flexibility, telephone and interpersonal skills in regards to patient service.

Desirable

  • Ability to work in a team or under own initiative.
  • Ability to work in a team or under own initiative.

Additional Criteria

Essential

  • Work experience within the public sector.
  • Work experience within the public sector.
  • Multi-tasking, time management and organisation.

Desirable

  • Willingness to use technology to improve standards of car and support to our patients at al times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Hiring Manager

Caroline Moon

caroline.moon@somersetft.nhs.uk

01935384436

Date posted

30 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year

Contract

Permanent

Working pattern

Full-time

Reference number

184-OL-PU-2476

Job locations

Yeovil District Hospital

Higher Kingston

Yeovil

Somerset

BA21 4AT


Supporting documents

Privacy notice

Somerset NHS Foundation Trust's privacy notice (opens in a new tab)