Podiatry Booking Office Administrator

Somerset NHS Foundation Trust

The closing date is 06 May 2025

Job summary

We are seeking a highly motivated and committed administrator to join our booking office for Podiatry at Chard Community Hospital and Bartec in Yeovil.

This is a busy role with a high volume of calls and busy reception and would suit a customer care driven individual who is able to use their initiative and can cope with the demands of the service and work effectively as team member.

As a team we are proud of our efficiency and high levels of patient care, we provide all new team members with a supportive and friendly working environment to develop and grow knowledge and skills.

Main duties of the job

As a Booking Office Administrator, you'll become an integral member of the Podiatry Team providing effective administrative support to the Service.

The role is busy and varied and we are looking for someone who will be able to work in a fast-paced environment with excellent communication skills.

The majority of the role is telephone based and the team are the 1st point of contact for patients accessing Podiatry, so you'll need to have excellent telephone skills as well as face to face communication skills and on occasion be able to deal with difficult conversations.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!

Date posted

22 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

184-OL-PU-2220

Job locations

Bracken House

Crewkerne Road

Chard

Somerset

TA20 1YA


Bartec

Lynx Trading Estate

Yeovil

Somerset

BA20 2SU


Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Job description

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

Essential

  • English Language GCSE/O Level 4 or above.Vocational, NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experienceVocational level 2 willing to complete level 3 within agree time scale.On-the-job training of administrative systems(RiO), admission, patient information systems, hospital departments, clerical / office procedures, data input proceduresNVQ Customer service Level 2 or equivalent

Experience

Essential

  • Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical / office procedures, data input procedures acquired through on-the-job trainingKnowledge word processing skills and working knowledge of Microsoft WordExperience of general clerical/administration dutiesExperience of databases and computer literacyGood organisational skillsHigh standards of written communication skills with the ability to use email and internet
Person Specification

Qualifications

Essential

  • English Language GCSE/O Level 4 or above.Vocational, NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experienceVocational level 2 willing to complete level 3 within agree time scale.On-the-job training of administrative systems(RiO), admission, patient information systems, hospital departments, clerical / office procedures, data input proceduresNVQ Customer service Level 2 or equivalent

Experience

Essential

  • Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical / office procedures, data input procedures acquired through on-the-job trainingKnowledge word processing skills and working knowledge of Microsoft WordExperience of general clerical/administration dutiesExperience of databases and computer literacyGood organisational skillsHigh standards of written communication skills with the ability to use email and internet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Bracken House

Crewkerne Road

Chard

Somerset

TA20 1YA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Bracken House

Crewkerne Road

Chard

Somerset

TA20 1YA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Hiring Manager

Michelle Marshall-James

michelle.marshall-james@somersetft.nhs.uk

07917474008

Date posted

22 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

184-OL-PU-2220

Job locations

Bracken House

Crewkerne Road

Chard

Somerset

TA20 1YA


Bartec

Lynx Trading Estate

Yeovil

Somerset

BA20 2SU


Supporting documents

Privacy notice

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