Maternity Administrator

Job summary

We are looking for a dedicated and efficient Maternity Administrator to join our team at Yeovil District Hospital (YDH). In this role, you will be responsible for providing high-quality administrative, clerical, and receptionist support to the maternity services, both for staff and patients.

In this role, you will provide a 7-day-a-week clerical service across all maternity areas, ensuring coverage for staff annual leave and sickness as needed. You will attend Consultant Antenatal Clinics, offering clerical and receptionist support, and provide essential assistance to patients and staff at the outpatient level as part of a multidisciplinary team. Additionally, you will perform Ward Clerk duties on Freya and Labour Ward, delivering administrative, clerical, and receptionist services to patients and visitors, ensuring the smooth operation of maternity services.

If you are passionate about delivering exceptional administrative support in a dynamic and caring environment, we would love to hear from you. Apply today!

Main duties of the job

• Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
• Process urgent referrals and arrange appropriate outpatient appointments.
• Participate in team and Trust meetings as requested.
• You will be fully conversant with the computerised patient administration system to maintain accurate records of patient information, admissions, discharges, clinic lists and appointments, amending details as necessary. Training will be given for the Trak Care Maternity system and other systems as required to undertake duties.
• To make clinic and outpatient appointments as and when required including new and follow up, urgent and short notice. Provide documentation confirming clinic appointments.
• To liaise and foster good communication between the Consultants, Clinicians and other departments within the wider Trust.
• To follow up on DNAs as directed by the Midwife.
• Deal with telephone enquiries from GPs Midwives, Hospital Staff, Patients etc. and refer to Senior Midwife.
• To answer telephone enquiries, taking accurate messages and ensuring these are dealt with or escalated in a timely manner.
• Making and answering telephone calls, relaying messages and taking action as required. Use of email.
• Ringing out/emailing patient details and discharge details to Community Midwives and GPs.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.