Administrative Assistant Apprentice - Gastro

Somerset NHS Foundation Trust

The closing date is 12 January 2025

Job summary

We are seeking an enthusiastic and committed Administrative Assistant as an apprenticeship to join our Gastroenterology team.

The apprenticeship is offered through Bridgwater & Taunton College https://www.btc.ac.uk/courses/apprenticeships/administration-office-skills/business-and-administration-apprenticeship-level-3/

Please see the link above to further explore the programme. This is an 18 - 24 month programme of which you will working on a Band 2 with the aim to progress to a Band 3 role within the team upon completion.

This is a full time role working Monday - Friday with one day a week release to support with study time.

We will be aiming to interview W/C 20th January 2025.

Through this role you'll become competent in using multiple hospital systems, understanding how the department and hospital runs and communicating with colleagues at all levels.

Eligibility requirements to undertake an apprenticeship:

Lived in the UK for 3 years+

Non-UK nationals who have been ordinarily resident in the UK and Islands for at least the previous 3 years on the first day of learning and:

* have permission granted by the UK government to live in the UK and such permission is not for educational purposes only, or

* have obtained pre-settled or settled status under EUSS

Main duties of the job

If you are an an excellent team player who is able to organise and prioritise effectively, then this could be the role for you.

You'll take a supportive role in providing all aspects of general administration and clerical work for the Gastroenterology department including, but not exclusively:

* Taking telephone calls

* Managing generic emails

* Incoming and outcoming post

* Typing of clinical correspondence

* Tracking of investigations

* Updating and maintaining spreadsheets

* Uploading of referrals

* Contribute to service development by participating in team meetings.

* Provide cover during periods of absence for other Administrative Assistants and other members of the team.

All aspects of this role will help support you to be successful when working on your apprenticeship.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!

Date posted

19 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 to £23,615 a year

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

184-OL-OR-1483

Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Job description

Job responsibilities

Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e telephone, written, face to face

Receive telephone calls and enquiries for the department, taking appropriate action, or, where necessary, re-direct or accept a message on behalf of members of the specialty team

Working within set work patterns of specialty, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to a senior secretary

Communicate with the secretarial and clinical team regarding patients procedure details and instruction, at times communicating directly with patients to arrange

Receive correspondence related to patients. Prioritise documents as per specialty instruction and bring to attention of relevant secretaries

Ensure the timely arrival of patient information to the appropriate destination to facilitate prompt patient care

Receive and upload referrals within an appropriate timescale to minimise the risk of delay to a patients care

The Apprenticeship is with Bridgwater & Taunton College, for the full course details, please visit their website and the following link: https://www.btc.ac.uk/courses/apprenticeships/administration-office-skills/business-and-administration-apprenticeship-level-3/

Job description

Job responsibilities

Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e telephone, written, face to face

Receive telephone calls and enquiries for the department, taking appropriate action, or, where necessary, re-direct or accept a message on behalf of members of the specialty team

Working within set work patterns of specialty, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to a senior secretary

Communicate with the secretarial and clinical team regarding patients procedure details and instruction, at times communicating directly with patients to arrange

Receive correspondence related to patients. Prioritise documents as per specialty instruction and bring to attention of relevant secretaries

Ensure the timely arrival of patient information to the appropriate destination to facilitate prompt patient care

Receive and upload referrals within an appropriate timescale to minimise the risk of delay to a patients care

The Apprenticeship is with Bridgwater & Taunton College, for the full course details, please visit their website and the following link: https://www.btc.ac.uk/courses/apprenticeships/administration-office-skills/business-and-administration-apprenticeship-level-3/

Person Specification

Qualifications

Essential

  • English and Maths GCSE, grade C/4 or above or Functional Skills level 2

Desirable

  • Typing skills, experience of databases and computer literacy

Experience

Essential

  • Understanding of general clerical/administration settings and duties
  • Basic IT skills -- able to use Microsoft packages and email system.

Desirable

  • General office experience
  • Knowledge of the NHS

Additional Criteria

Essential

  • Able to take instruction and direction and work effectively as part of a team.
  • Committed to attending college and achieving Apprenticeship.
Person Specification

Qualifications

Essential

  • English and Maths GCSE, grade C/4 or above or Functional Skills level 2

Desirable

  • Typing skills, experience of databases and computer literacy

Experience

Essential

  • Understanding of general clerical/administration settings and duties
  • Basic IT skills -- able to use Microsoft packages and email system.

Desirable

  • General office experience
  • Knowledge of the NHS

Additional Criteria

Essential

  • Able to take instruction and direction and work effectively as part of a team.
  • Committed to attending college and achieving Apprenticeship.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Hiring Manager

Emily Wood

Jade.Steer@somersetft.nhs.uk

01823344980

Date posted

19 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 to £23,615 a year

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

184-OL-OR-1483

Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA


Supporting documents

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