IT Support Technican

Job summary

The IT Support Technician will have a key role in Digital Services. The post holder will provide IT support for hardware and software used across community and mental health environments, ensuring systems are maintained and supported to the highest standards.

The post holder will support the resolution of IM&T support calls in a timely and efficient manner, performing installations, configurations, relocations and decommissioning of computer hardware and software; fault-finding and rectifying problems; tracking the progress of IT support calls and promoting good practice in the use of hardware, software and information governance.

The above will be carried out for the Trust in accordance with defined policies and procedures.

On occasions there will be a requirement to work outside normal hours to upgrade systems or complete critical tasks Postholder will be required to participate in the On Call Rota

Main duties of the job

Principle Duties and Responsibilities

• Process complex and urgent IT support incidents in a timely fashion and ensuring appropriate response times are met.
• Analyse & diagnose computer hardware, software and network problems
• Install, replace and testing of new and repaired hardware
• Installation, configuration and testing of software
• Provide advice to users on IT related issues
• Form part of an IT team, logging faults from users onto Service Desk software and providing first time fix resolutions where appropriate.
• Provide remote access support where required

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!