Job summary
We are looking for candidates to join our 24 7 security team at Musgrove Park Hospital,
To deliver and support the provision of a security service in keeping with the best principles associated with the concept of a safe and secure environment and adhering to the principles of Criminal, Health & Safety Legislation, Civil Legislation and Customer Care. Responsible for ensuring a speedy response to all calls for security assistance however received and take action to resolve incidents.
Please note, the Line Manager for this role, Shenade, is on annual leave from 12.7.24 and will return on 29.7.24.
Main duties of the job
Communicate with patients, relatives, Trust employees, contractors, members of the public and external partners, agencies in a professional, courteous, sensitive and caring manner.
To communicate in a calm, empathetic and professional manner with patients and visitors who may be violent, distressed, under the influence of substances or lacking mental capacity.
To use de-escalation and persuasive skills as required supporting the safety of patients, visitor's staff and colleagues.
To support and provide information to staff in relation to violent or distressed patients.
Responds sensitively, promptly and in a courteous and professional manner, to enquiries via telephone calls and face to face communication which may be complex and involve problems in communication/understanding.
To greet and assist key contacts in a responsive, friendly and helpful manner, thus promoting and maintaining a good communication network.
Maintain open communication with patients, relatives, Trust employees and all other key contacts.
Recognising the patient as an individual, and with the support of the clinical teams help them to meet their social, emotional, health and intellectual needs.
Required to communicate digitally, in writing, verbally, face to face and over the telephone/radio in a professional and appropriate manner.
Liaise with the police officers as required, providing forensic statements, documenting police log/crime reference numbers.
About us
As an organisation, Somerset NHS Foundation Trust offers employees a wide range of benefits including flexible working, NHS pension scheme, generous annual leave allowance and a commitment to career development.You will be eligible for our Blue Light Card and a wide range of NHS exclusive shopping & leisure discounts.
We are proud of our skilled, diverse workforce and as an inclusive employer we welcome applications from all backgrounds.
Working in Somerset enables you to enjoy the idyllic countryside, areas of outstanding beauty and stunning coastlines whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.Somerset offers the countryside and the cosmopolitan, there is truly something for everyone
Job description
Job responsibilities
To provide protection for patients, staff, visitors and contractors against acts of violence, aggression and abuse (including but not exclusive to verbal, racial and homophobic abuse).
To provide the protection of property belonging to the Trust, patients, staff, visitors and contractors against loss, theft and damage.
To assist/support with managing violent, aggressive, verbally abusive patients, visitors and members of the public across the acute site, some of whom may be under the influence of substances or lacking mental capacity.
To support wards/departments and external agencies with patients that are missing from their ward/department or hospital site, assisting staff with local searches, as well leading on searches outside the immediate ward and department, using CCTV and other available resources.
Undertake dynamic risk assessments when managing security situations, liaising with clinical staff to aid decision making, linking with police colleagues as required.
To assess the situation and take appropriate actions to aid resolution taking all relevant factors into consideration in line with Trust policies, protocols, standard operating procedures and training.
To prioritise and respond to requests for assistance from wards/departments/ Trust colleagues in a timely manner.
Job description
Job responsibilities
To provide protection for patients, staff, visitors and contractors against acts of violence, aggression and abuse (including but not exclusive to verbal, racial and homophobic abuse).
To provide the protection of property belonging to the Trust, patients, staff, visitors and contractors against loss, theft and damage.
To assist/support with managing violent, aggressive, verbally abusive patients, visitors and members of the public across the acute site, some of whom may be under the influence of substances or lacking mental capacity.
To support wards/departments and external agencies with patients that are missing from their ward/department or hospital site, assisting staff with local searches, as well leading on searches outside the immediate ward and department, using CCTV and other available resources.
Undertake dynamic risk assessments when managing security situations, liaising with clinical staff to aid decision making, linking with police colleagues as required.
To assess the situation and take appropriate actions to aid resolution taking all relevant factors into consideration in line with Trust policies, protocols, standard operating procedures and training.
To prioritise and respond to requests for assistance from wards/departments/ Trust colleagues in a timely manner.
Person Specification
Qualifications
Essential
- Outstanding care
- Listening and leading
- Working together
- General education to age 16
- GCSE pass in English Language and Maths, or equivalent.
- IT Skills and competencies sufficient for the role.
- Willing to undertake ongoing training and updates as required in relation to the role and Trust mandatory training.
- Ability to communicate with a wide range of colleagues within the organisation and external to the organisation.
- Ability to work collaboratively to overcome challenges.
- Ability to listen to understand the needs of others.
- Be able to demonstrate good written and oral communication skills.
- Demonstrates high standard of interpersonal skills in challenging situations.
- Ability to de-escalate aggression and violent situations.
Desirable
- Certificate in Breakaway
- Techniques training
- Training in Conflict
- Resolution management.
- Aggression and Violence training or equivalent.
- First Aid.
- Knowledge of CCTV abs critical alarms
- Working knowledge of criminal law particularly PACE 1984
- Awareness of theft, fraud, criminal damage, assaults, sexual offences, the criminal justice and Immigration Act 2008, public order and arrest restraint, search and questioning and mental health legislation including the Mental Health Act 1983 and the Mental Health Capacity Act 2005
Experience
Essential
- Minimum of 1 year's work experience as an Operational Security Officer either in the Healthcare or Private sector.
- Willing to undertake ongoing training and updates as required in relation to the role and Trust mandatory training.
Desirable
- Experience of working in complex or similar type of organisation
- Use of CCTV
Additional Criteria
Essential
- Ability to communicate with a wide range of colleagues within the organisation and external to the organisation.
- Ability to work collaboratively to overcome challenges.
- Ability to listen to understand the needs of others.
- Be able to demonstrate good written and oral communication skills.
- Demonstrates high standard of interpersonal skills in challenging situations.
- Ability to de-escalate aggression and violent situations.
Desirable
- To be able to assist in the investigation and management of crime and non-crime incidents
Person Specification
Qualifications
Essential
- Outstanding care
- Listening and leading
- Working together
- General education to age 16
- GCSE pass in English Language and Maths, or equivalent.
- IT Skills and competencies sufficient for the role.
- Willing to undertake ongoing training and updates as required in relation to the role and Trust mandatory training.
- Ability to communicate with a wide range of colleagues within the organisation and external to the organisation.
- Ability to work collaboratively to overcome challenges.
- Ability to listen to understand the needs of others.
- Be able to demonstrate good written and oral communication skills.
- Demonstrates high standard of interpersonal skills in challenging situations.
- Ability to de-escalate aggression and violent situations.
Desirable
- Certificate in Breakaway
- Techniques training
- Training in Conflict
- Resolution management.
- Aggression and Violence training or equivalent.
- First Aid.
- Knowledge of CCTV abs critical alarms
- Working knowledge of criminal law particularly PACE 1984
- Awareness of theft, fraud, criminal damage, assaults, sexual offences, the criminal justice and Immigration Act 2008, public order and arrest restraint, search and questioning and mental health legislation including the Mental Health Act 1983 and the Mental Health Capacity Act 2005
Experience
Essential
- Minimum of 1 year's work experience as an Operational Security Officer either in the Healthcare or Private sector.
- Willing to undertake ongoing training and updates as required in relation to the role and Trust mandatory training.
Desirable
- Experience of working in complex or similar type of organisation
- Use of CCTV
Additional Criteria
Essential
- Ability to communicate with a wide range of colleagues within the organisation and external to the organisation.
- Ability to work collaboratively to overcome challenges.
- Ability to listen to understand the needs of others.
- Be able to demonstrate good written and oral communication skills.
- Demonstrates high standard of interpersonal skills in challenging situations.
- Ability to de-escalate aggression and violent situations.
Desirable
- To be able to assist in the investigation and management of crime and non-crime incidents
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
