Job summary
The pregnancy loss Co-ordinator will provide sensitive and specialist care and support to families who have experienced the death of their baby through stillbirth, miscarriage, termination of pregnancy for medical reasons or neonatal death. They will work with the specialist bereavement teams within maternity and gynae by carrying out agreed administrative tasks to ensure the smooth day-to-day running of the departments.
This post-holder will provide continuity of care, ensure necessary pathways are followed in line with national bereavement care pathway and human tissue authority requirements.
It is anticipated that the post-holder will communicate with Trust staff/bereaved parents/visitors and representatives of various organisations (both secular and religious) by telephone and email. The post therefore requires a high degree of curtesy, compassion, discretion and a working knowledge of NHS policies on confidentiality and information governance.
We are looking for a caring and compassionate individual
Main duties of the job
Please refer to the job description and personal specification for full details.
To act as the link for both healthcare professionals and parents alike for baby loss within the organisation.
To develop processes and procedures to ensure all baby loss products are dealt with in a kind and timely fashion; ensuring the wishes of parents are at the forefront.
To deal with personal professionally, sympathetically, and effectively, telephone and email enquiries from the public, funeral directors, and other professional bodies to ensure the smooth operation of the service.
To establish excellent working relationships with a professional involved in the process
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!
Job description
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
If you would like further information relating to the post then please contact Lucy Blackmore (she is away on leave until the 2nd July). if your enquiry is urgent before this time then please do contact mailto:Teresa.coombes@SomersetFT.nhs.uk
Interview date 12th July.
Job description
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
If you would like further information relating to the post then please contact Lucy Blackmore (she is away on leave until the 2nd July). if your enquiry is urgent before this time then please do contact mailto:Teresa.coombes@SomersetFT.nhs.uk
Interview date 12th July.
Person Specification
Qualifications
Essential
- Minimum of 5 GSCEs grade 4 or above including English Language
- Vocational, NVQ, Level 3 qualification or equivalent level of experience.
- Working knowledge of Microsoft office suite, in particular Excel
- Good IT skills, experience with building databases, spreadsheets and report writing.
Experience
Essential
- Proven experience of working in an office environment and knowledge of office systems.
- Previous experience of dealing with sensitive situations
Additional Criteria
Essential
- Able to demonstrate good written and oral communication skills
- Ability to prioritise workload using own initiative and work to deadlines using time management and organisational skills.
- Good IT skills, experience with building databases, spreadsheets and report writing.
- Ability to work flexibly and collaboratively as part of a team
- Ability to make decisions, organise and prioritise, including management of diaries and meeting organisation.
- Flexible and adaptable
- Ability to work under pressure and to make informed decisions when required.
- Ability to demonstrate good communication skills.
- Ability to work as a team player.
- Excellent interpersonal skills, ability to maintain good quality professional relationships even when dealing with contentious matters.
- Good analytical and judgmental skills with ability to prioritise
- Compassionate and caring
- Good verbal, written and interpersonal communication skills
- Able to demonstrate good written and oral communication skills
- Access to transport with the ability to travel, to attend meetings or events. Some meetings may be held in evenings.
Desirable
- Ability to take minutes of meetings and transcribe in a timely manner.
Person Specification
Qualifications
Essential
- Minimum of 5 GSCEs grade 4 or above including English Language
- Vocational, NVQ, Level 3 qualification or equivalent level of experience.
- Working knowledge of Microsoft office suite, in particular Excel
- Good IT skills, experience with building databases, spreadsheets and report writing.
Experience
Essential
- Proven experience of working in an office environment and knowledge of office systems.
- Previous experience of dealing with sensitive situations
Additional Criteria
Essential
- Able to demonstrate good written and oral communication skills
- Ability to prioritise workload using own initiative and work to deadlines using time management and organisational skills.
- Good IT skills, experience with building databases, spreadsheets and report writing.
- Ability to work flexibly and collaboratively as part of a team
- Ability to make decisions, organise and prioritise, including management of diaries and meeting organisation.
- Flexible and adaptable
- Ability to work under pressure and to make informed decisions when required.
- Ability to demonstrate good communication skills.
- Ability to work as a team player.
- Excellent interpersonal skills, ability to maintain good quality professional relationships even when dealing with contentious matters.
- Good analytical and judgmental skills with ability to prioritise
- Compassionate and caring
- Good verbal, written and interpersonal communication skills
- Able to demonstrate good written and oral communication skills
- Access to transport with the ability to travel, to attend meetings or events. Some meetings may be held in evenings.
Desirable
- Ability to take minutes of meetings and transcribe in a timely manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
