Job summary
An exciting opportunity has arisen for a confident, enthusiastic and motivated individual to work within the Outpatients Team at Somerset Foundation Trust (SFT) on a 12 month fixed term/secondment post.
You will work with clinical service managers to organise the outpatients outsourcing programme for patients at both Musgrove Park Hospital (MPH) and Yeovil District Hospital (YDH), and assist the coordination of a comprehensive patient centred outpatient service ensuring continuity in achieving excellence in patient care within local and national time frames.
Main duties of the job
The post holder will be an excellent communicator with colleagues across multiple teams both inside and externally to SFT as well as patients and their families.
The role requires excellent coordination and time management skills as well as a good working knowledge of using IT systems and spreadsheets. The role will require strong negotiation skills to support patient understanding of the benefits of receiving their treatment outside of SFT.
Although this role sits within the Outpatients team, the role itself is an independent one requiring the post holder to be able to use their own initiative and work independently.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Job description
Job responsibilities
- Communicate effectively either by telephone, face to face or email with all staff responsible for the co-ordination of outsourcing work
- Communicate effectively with bookings supervisors and medical secretarial teams on all matters concerning their specialty pending lists
- Communicate effectively and in a timely fashion with patients/parents/carers as the need arises. Use reassurance and negotiation skills with tact on a daily basis over the telephone
- Overcoming barriers to understanding
- Manage real time the outsourcing spreadsheets ensuring they are accurate and reflect the current transfer situation
- To liaise with appropriate colleagues in the selection of patients for transfer. To produce patient transfer lists and share with the outsourcing provider. To contact potential transfer patients
- To prepare appropriate reports to assist in the triage of potential patients for transfer and assist external triage teams where appropriate in reviewing this information
- During the triage process, to update Trust IT systems with relevant information and accurately record decision making as to suitability for transfer within the triage report
- To produce the weekly outsourcing report update on outsourcing activity and email out to all relevant staff
- Report to clinical service manager any delays or issues of concern with outsourcing providers or patients transferred
- Plan own workload
Job description
Job responsibilities
- Communicate effectively either by telephone, face to face or email with all staff responsible for the co-ordination of outsourcing work
- Communicate effectively with bookings supervisors and medical secretarial teams on all matters concerning their specialty pending lists
- Communicate effectively and in a timely fashion with patients/parents/carers as the need arises. Use reassurance and negotiation skills with tact on a daily basis over the telephone
- Overcoming barriers to understanding
- Manage real time the outsourcing spreadsheets ensuring they are accurate and reflect the current transfer situation
- To liaise with appropriate colleagues in the selection of patients for transfer. To produce patient transfer lists and share with the outsourcing provider. To contact potential transfer patients
- To prepare appropriate reports to assist in the triage of potential patients for transfer and assist external triage teams where appropriate in reviewing this information
- During the triage process, to update Trust IT systems with relevant information and accurately record decision making as to suitability for transfer within the triage report
- To produce the weekly outsourcing report update on outsourcing activity and email out to all relevant staff
- Report to clinical service manager any delays or issues of concern with outsourcing providers or patients transferred
- Plan own workload
Person Specification
Qualifications
Essential
- NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience
- Good standard of Education up to GCSE or O'level (A-C) standard
Desirable
- Computer/Word processing qualification or ECDL
- NVQ Customer Care/Service
Knowledge/Experience
Essential
- Basic knowledge of medical terminology
- Good knowledge of the Trust EPR system or similar
- Basic knowledge of medical terminology
- Level of knowledge and understanding of pending lists, hospital booking processes and medical terminology to be able to work at the required standard.
- Proven experience of working with pending lists or similar.
Desirable
- Knowledge and understanding of the Trust's Access Policy
- Supervisory/Management experience
- Management of pending lists or similar
Person Specification
Qualifications
Essential
- NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience
- Good standard of Education up to GCSE or O'level (A-C) standard
Desirable
- Computer/Word processing qualification or ECDL
- NVQ Customer Care/Service
Knowledge/Experience
Essential
- Basic knowledge of medical terminology
- Good knowledge of the Trust EPR system or similar
- Basic knowledge of medical terminology
- Level of knowledge and understanding of pending lists, hospital booking processes and medical terminology to be able to work at the required standard.
- Proven experience of working with pending lists or similar.
Desirable
- Knowledge and understanding of the Trust's Access Policy
- Supervisory/Management experience
- Management of pending lists or similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
