Switchboard Operator

Job summary

Are you an excellent team player looking for a new challenge where you'll be able to make a difference to patient care?

Could you help Musgrove Park Hospital to deliver the best quality and safest care to our local community?

The Switchboard operator role is a very challenging and dynamic role for someone who enjoys using their own initiative to provide excellent customer service through a wide variety of tasks.

You'll provide the 1st point of contact for the Trust, using an efficient and reliable service to communicate with the general public, staff, health professionals and emergency services in a courteous and friendly manner and is responsive to the needs of the trust and its users.

This role will include various shifts including 6-2's, 2-10's, 9-5 & nights, including bank holidays, weekends, Christmas and new Year on a 6 week rota pattern that is different every week. All staff will need to be able to cover all shifts.

Switchboard Operators required, Part -time or Fulltime - we are looking for enthusiastic, great communicators to join a very busy and critical service at Musgrove Park Hospital Switchboard.

Main duties of the job

We are looking for enthusiastic, reliable, flexible & customer friendly individuals to join our team at Musgrove Park Hospital.

You'll be fully supported to become confident in handling a wide variety & high volume of calls from the general public, health care professionals & hospital staff.

Our operators are trained to remain calm when dealing with emergency calls, emergency alarms and activating these promptly. As a team we cover a variety of tasks including: key management, ID badges, fire alarms, pool cars & bleeps among many others.

Excellent customer service and communication skills are required as well as the ability to work under pressure as part of a team or as a lone operator.

There will also be requirements to cover an on call rota shared between the team.

If you are interested in joining this challenging yet rewarding role please apply or get in touch to register for the open day.

About us

As an organisation, Somerset NHS Foundation Trust offers employees a wide range of benefits including flexible working, NHS pension scheme, generous annual leave allowance and a commitment to career development.

You will be eligible for our Blue Light Card and a wide range of NHS exclusive shopping & leisure discounts.

We are proud of our skilled, diverse workforce and as an inclusive employer we welcome applications from all backgrounds.

Working in Somerset enables you to enjoy the idyllic countryside, areas of outstanding beauty and stunning coastlines whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.

Somerset offers the countryside and the cosmopolitan - there is truly something for everyone!