Secretary

Job summary

Do you have exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives whilst remaining sensitive and empathic?

Do you possess a patient focused approach, along with being able to recognise and manage challenging situations in a calm and professional manner?

If you have answered 'yes' to the above, then we would love to hear from you.

We are looking for an enthusiastic team player, with excellent IT, typing and minute-taking skills, who thrives in a busy, ever changing environment.

Main duties of the job

• Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times using various methods, i.e. telephone, written, face to face.
• Deal with day to day correspondence, initiating appropriate responses in order to provide patients, staff and other parties with required information in a friendly and professional manner.
• Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.
• Liaise with appropriate personnel in the multidisciplinary teams to gather and co-ordinate patient information so this is accessible in a timely manner.
• Participate in team meetings regularly, noting actions and taking minutes
• Assist with mentorship, training and induction of admin assistants, apprentices and newly appointed staff.
• Cover Reception during periods of sickness/annual leave.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!

We also offer free parking for our staff.