Job summary
The Somerset Diabetic Eye Screening Programme has a vacancy for an Administration Assistant to join our team in Taunton and we are looking for a confident person with experience of working in a busy environment.
The service provides retinal screening to over 33,000 people with diabetes across Somerset and the admin role is pivotal to the smooth running of the service.
The post holder will be responsible for booking patient appointments across all screening sites, ensuring that patients are offered their diabetic eye screening in line with service objectives.
Main duties of the job
You will enjoy helping patients and be comfortable working with the latest software packages and learning how to use bespoke screening software. It is essential that you have excellent customer care skills and the ability to work as part of a team.
You will be able to demonstrate a high level of communication skills, with the ability to prioritise competing demands of a busy environment.
Full time, however part time hours or job share will be considered.
About us
The Somerset Diabetic Eye Screening Programme has a vacancy for an Administration Assistant to join our team in Taunton and we are looking for a confident person with experience of working in a busy environment.
The service provides retinal screening to over 33,000 people with diabetes across Somerset and the admin role is pivotal to the smooth running of the service.
The post holder will be responsible for booking patient appointments across all screening sites, ensuring that patients are offered their diabetic eye screening in line with service objectives.
You will enjoy helping patients and be comfortable working with the latest software packages and learning how to use bespoke screening software. It is essential that you have excellent customer care skills and the ability to work as part of a team.
You will be able to demonstrate a high level of communication skills, with the ability to prioritise competing demands of a busy environment.
Full time, however part time hours or job share will be considered.
Job description
Job responsibilities
Please see the attached job description for more information, including a full list of duties and responsibilities.
Job description
Job responsibilities
Please see the attached job description for more information, including a full list of duties and responsibilities.
Person Specification
Qualifications and Training
Essential
- Good standard of literacy and numeracy and spoken English
- Level 2 in relevant subject or equivalent experience
Knowledge and Experience
Essential
- Experience of using MS Office packages i.e. Word, Excel, PowerPoint and ability to use e-mail system.
Desirable
- Knowledge and understanding of data protection and maintaining strict confidentiality
- Experience of working in an office environment and knowledge of office systems.
- Understanding of the Health and Social Care setting
Skills and Abilities
Essential
- Able to demonstrate good written and oral communication skills.
- Ability to prioritise workload using own initiative and work to deadlines using time management and organisational skills.
- Ability to work under pressure and to make informed decisions when required.
- Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with staff, patients, carers and relatives (as appropriate) remaining sensitive and empathetic.
- Excellent organisational skills, ability to manage own time and plan timed activities.
- Ability to recognise and manage challenging situations in a calm and professional manner.
Person Specification
Qualifications and Training
Essential
- Good standard of literacy and numeracy and spoken English
- Level 2 in relevant subject or equivalent experience
Knowledge and Experience
Essential
- Experience of using MS Office packages i.e. Word, Excel, PowerPoint and ability to use e-mail system.
Desirable
- Knowledge and understanding of data protection and maintaining strict confidentiality
- Experience of working in an office environment and knowledge of office systems.
- Understanding of the Health and Social Care setting
Skills and Abilities
Essential
- Able to demonstrate good written and oral communication skills.
- Ability to prioritise workload using own initiative and work to deadlines using time management and organisational skills.
- Ability to work under pressure and to make informed decisions when required.
- Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with staff, patients, carers and relatives (as appropriate) remaining sensitive and empathetic.
- Excellent organisational skills, ability to manage own time and plan timed activities.
- Ability to recognise and manage challenging situations in a calm and professional manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
