Job summary
An exciting opportunity has arisen for our team as a fast track Booking Officer in the Contact Centre.
This is a part-time role and the hours are:20 hours per week
Monday - 9.30am -2.30pm
Tuesday - 9.30am -2.30pm
Wednesday - 12pm - 5pm
Friday - 12pm - 5pm
5 hours per day
The successful post holder will assist in delivering a smooth and efficient administrative service, contributing to patient care and MUST be able to work the above shift pattern and set hours.
Main duties of the job
You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality.
You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition.
About us
Yeovil District Hospital is now part of Somerset NHS Foundation Trust.
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Job description
Job responsibilities
For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.
Job description
Job responsibilities
For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- 5 GCSEs or equivalent qualifications including English Language Grade A-C
- NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.
Experience
Essential
- Proven experience of providing customer focused service.
- Proven experience in an administrative role
- Proficient IT skills including keyboard skills and experience of Microsoft packages
- Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate
Person Specification
Qualifications
Essential
- 5 GCSEs or equivalent qualifications including English Language Grade A-C
- NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.
Experience
Essential
- Proven experience of providing customer focused service.
- Proven experience in an administrative role
- Proficient IT skills including keyboard skills and experience of Microsoft packages
- Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
